I’m always looking for good business lessons in places I frequent on the Web. Hopefully that explains why, dear readers, you get an awful lot of golf and food references as we explore the world of doing smart business.
Today it’s golf and a lesson we can get from a post on Golf.com which provides a blog post that demonstrates how smart businesses operate. Unfortunately, it does so by showing us an example to the contrary. Continue reading
Filed under Consulting, Helpful Hints, Reality checks
We used to talk a lot about how to provide excellent customer service. When you’re running a business and you are processing, say, 250,000 transactions, you’re still going to have 25 unhappy people if you operate at a 99.99% satisfaction rate. To that person, they don’t care that you got the other hundreds of thousands of transactions right – you have a failure rate of 100% as far as they are concerned. Continue reading
Filed under Uncategorized
I’m a big Bob Dylan fan (yes, another of the 25 things you don’t know about me). While he’s not always easy to appreciate, I don’t see how anyone can argue about his place in American music. In fact, I always use him as the acid test when people start discussing how “big” a particular artist is. The test is simple – my grandchildren’s children will still hear and be familiar with the songs of Bob Dylan as we are with the music of Bach or Irving Berlin. Can we say that about whomever we’re discussing? Continue reading
Filed under Uncategorized
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