Tag Archives: Economic policy

The Budget

U.S. Federal Spending FY 2008

Image via Wikipedia

I think we all know by now that politics is not a topic of conversation in this space.  However, sometimes things going on  in politics lead us to insights about business and hopefully that’s the case today.

You’re probably aware that there’s a “discussion” of sorts going on with respect to the Federal Budget (I use quotes because it often seems to be less of a discussion than a topic about which to issue press releases stressing one’s unwavering position as if that’s helping us all).    I’m kind of amused that all we seem to hear about is how we need to cut spending (we do) and not a lot about how to grow revenues.  Which of course got me thinking about it in business terms. Continue reading

Leave a comment

Filed under What's Going On

People @ Work

business support team
Image by tuexperto_com5 via Flickr

We used to talk a lot about how to provide excellent customer service.  When you’re running a business and you are processing, say, 250,000 transactions, you’re still going to have 25 unhappy people if you operate at a 99.99% satisfaction rate.  To that person, they don’t care that you got the other hundreds of thousands of transactions right – you have a failure rate of 100% as far as they are concerned. Continue reading

Leave a comment

Filed under Uncategorized