Tag Archives: life lessons

Bad Coaching

Most of us seek advice of some sort. It can be as simple as reading product reviews before we make a purchase or a restaurant reservation or as complicated as hiring a business advisor or a life coach. It’s information that adds to our own opinions as we make decisions, and one of the most important life skills is figuring out what’s good information and what’s not.

I thought of this while I watched this video from the European Tour. It’s 4 minutes of that tour’s golf professionals giving advice to a series of amateurs. The advice ranges from the nutty to the idiotic and every one of the amateurs follows it to the best of their ability. It’s silly stuff, ranging from stretching your eyeballs as part of your warm-up to piling grass on the ball to swinging blindfolded to throwing the club.

Here is the thing that resonated: the amateurs hung on every word of this bogus advice because it came from credible sources, tour pros. It reminded me of several clients I’ve had who had been given demonstrably wrong information from consultants or companies that positioned themselves as experts. Unlike the golf example, this wasn’t done as a joke and it did have negative consequences for my clients.

So here are a few things to think about. First, do your due diligence. Make sure the person giving you advice is qualified to do so. Not that there aren’t smart young people, but it’s less likely that a person with two or three years of business experience will have the broad perspective of someone with twenty or thirty years.

Next, avoid generic solutions. Good advice is tailored to the recipient. Golf pros who give the same lessons to everyone are generally horrible teachers. Your business is as personal as your golf swing, and any advice you get must be tailored to you.

If your advisor talks a lot more than he or she listens, dump them. In the video, some of the amateurs question the “tip” they’ve been given but the pro keeps chattering away, ignoring the questions.

I think that’s all good advice!

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Filed under Consulting, Helpful Hints

Winner Winner

Monday for is a day of some reflection since it inevitably follows a weekend of sports watching. This time of year one can watch just about any sport being contested at the highest levels. College and pro football are in full swing, as is world soccer. Baseball is in the playoffs as is NASCAR. The NHL and NBA seasons are just getting started, as is the new professional golf season. Not a Saturday or Sunday passes without a bunch of winners.

Business has seasons but they’re generally not as cut and dry as those in sports. It’s pretty much a year-round effort, but it does have quite a bit of winning and losing that goes on. Every day can bring about a victory: a new contract won, a great new hire, a new position or job, or an improvement in the bottom line that the entire team worked to bring about. It’s important, however, to think about what winning means to you. What does it mean to win?

That implies a few other questions you should be asking yourself and your organization. Why are you doing what you’re doing? That question gets at your purpose and begins to provide the measuring stick for victory. We succeed by effort and by striving to reach a goal or goals. Defining what they are is an important piece for each individual and for the common goals your team needs to have.

As businesspeople, we need to remember that winning is different for everyone. We need to foster an environment where each person can win by their own definition. How can we help one another to improve? How can we put ourselves and our organizations in the best position? The answers to those sorts of questions are what fills up sports TV pregame shows and the analysis of how well each player and team accomplished what they set out to do is postgame fodder. Maybe we ought to do pre- and post-game interviews in our places of business since it would become fairly obvious if we’ve defined winning and set ourselves up to achieve victory. What do you think?

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Filed under Thinking Aloud

Truthiness Wins

If you’re not familiar with the term “truthiness,” you should be. Coined way back in 2005 by Stephen Colbert, it’s a term that refers to

"I created this cartoon illustration in c...

(Photo credit: Wikipedia)

the belief or assertion that a particular statement is true based on the intuition or perceptions of some individual or individuals, without regard to evidence, logic, intellectual examination, or facts. Truthiness can range from ignorant assertions of falsehoods to deliberate duplicity or propaganda intended to sway opinions.

It was meant to be a term of satire, generally describing a politician departing from an obvious set of facts to espouse something that seems like the truth but isn’t. A dozen years ago, that was a circumstance that was relatively unusual. Today, it’s the norm, both in business and out. If you’re reading today’s screed thinking that I have an answer, you can stop here: I don’t. There are way too many vested interests that have come to rely on truthiness as a way of doing business, and that’s a shame.

Facebook recently admitted that Russian agents used its network to distribute disinformation to roughly 10 million U.S. users in order to influence the 2016 U.S. presidential election. They and other social platforms are trying to figure out how to readily identify “fake news“, all of which fits the definition of truthiness to a tee. To paraphrase Cassius in Julius Caesar, the fault, dear reader, is not in our stars or our social platforms, but in ourselves. We believe what we want to believe thanks to confirmation bias, and the explosion of content sources has made it possible for us never to hear a point of view to the contrary.

This is bad in real life and could be fatal in business. If we only pay close attention to evidence and arguments that support our own thinking on various business issues, and to toss out or ignore contradictory evidence, the odds are good that we’ll fall for something that’s truthy rather than true.

It’s 2017 and truthiness has won, or at least it’s holding the high ground and doing an excellent job of fighting off reality. Our job as business people is to win the battle and put truthiness back into the hands of the satirist from whence it came, both in business and in real life. Are you with me?

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Filed under Reality checks, Huh?, Thinking Aloud

You Can’t Handle The Truth

There has never been a time when it’s been easier to get information. If you don’t believe me, pick up that computer you keep by your side most of the time (that would be your smartphone), push whichever button activates either Siri, Google Assistant, or whatever flavor of virtual assistant you have installed, and ask what the weather will be tomorrow. Ask who the Prime Minister of Denmark is or a few ways you can cook a turnip. We have the world at our fingertips.

That can be true with business information too. Traffic to your media properties, interactions with your content, results of your ad and social media campaigns, and feedback on how your company or brand is interacting with the world at large are all readily available for analysis and action. So is customer data, market predictions, and just about anything else you’d need to know. Pretty awesome, right?

The problem is that not everyone wants to know the truth about these things. Take the manager whose staff is leaving in droves. They “hear” it’s because of a better offer but they don’t take the time to sit down and dig into if there is an underlying problem in their operation. They couldn’t handle it if the problem was really them and their management style so they avoid the question.

Then there is the web person who is under pressure to keep growing traffic and doesn’t bother to exclude the kinds of traffic that inflate the numbers. You know: your own internal use of your website, traffic from places where you don’t do business, referrer spam or other obviously fake traffic. They know the truth but their bosses can’t handle it.

The problem with having information is that it compels you to act. We can always deny there is a problem if we don’t know about it or if we think the information we have is inaccurate. As with the law, ignorance is no excuse in my mind. I’ve been in meetings where some excellent forecasting predicts a downturn in a company’s business but several members of the management team want to expand their spending. The forecasts are subordinated to the feeling that more spending will yield more revenue despite the fact that the company’s share of the market has been steady for years and probably won’t increase in a downturn (which is basically what the managers are predicting). They couldn’t handle the truth: they need to tighten their belts and ride out the next few quarters. They’re no longer in business, by the way.

We hear an awful lot about fake news and there certainly is some out there to be ignored. Your business analytics don’t fall into that category and you ignore them at your own peril. If you can’t handle the truth, you can assume that reality will handle you one way or another. OK?

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Filed under Consulting, Reality checks

Techniques, Not Recipes

It’s finally Foodie Friday again and something I cooked last week sparked a thought. I was trying to find a recipe for a dish I liked and found several versions, each slightly different. The one thing that they had in common, however, was how they were prepared. The process of pulling the dish together was nearly identical in every example. Each used a few common terms to represent techniques: saute, fold, and others.

A cook sautees onions and peppers.

(Photo credit: Wikipedia)

This reminded me of a very basic thing I heard a long time ago: it’s learning techniques that matter, not learning recipes. One of the world’s culinary masters, Jacques Pepin, wrote a book decades ago called “La Technique” which is an encyclopedic look at everything from boning out a leg of lamb to making garnishes out of fruit. As a cook, learning technique is what frees you up to explore food and create your version of anything. It’s a process that never ends, by the way. Despite my years in the kitchen, I’ve only learned to sous vide and to use a pressure cooker in the last couple of years. Both techniques have become skills I use on a regular basis now.

Of course, this thinking doesn’t just apply to cooking. If you play a musical instrument, you’re probably aware that you spend an inordinate amount of time learning everything from how to hold the thing, the proper fingerings to produce certain notes, and what notes are in which scales. As a guitar player, I learned patterns, bends, and hammers as well. Once you understood what each of those techniques produces, you were freed up to make music: YOUR music.

Business isn’t any different. The problem, however, is that many folks don’t take the time to understand that they must learn technique before they can make their own music or create their own food. They try to produce the recipes that make for success in business without having the skills required. Without those techniques, the results will take far longer, if they’re achieved at all. Moreover, it’s nearly impossible for them to make their own music.

Which techniques? Analyzing, communicating, synthesizing, negotiating, budgeting, and presenting are good places to start. There is another dozen I could add to the list, but You get the point. In the office or in the kitchen, having an understanding of the basic techniques which underpin business or cooking, respectively, is a critical element in your success. Otherwise, just trying to duplicate someone else’s recipe will be the best you can do, and even that might be a long slog. Make sense?

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Filed under food, Helpful Hints, Thinking Aloud

A Disgusted Capitalist

Let me begin by saying I’m a fan of making money. However, just as with free speech (you can’t yell “fire” in a crowded theater), I think there are some limits as to what a person can do in order to make that money. I was reminded of what those limits should be this week when I received what is not, unfortunately, an atypical letter in the mail.

I recently registered my business in a new place. I also purchased a car. In both cases, I received letters in the mail that seemed incredibly official but which were, in fact, full of deceptive language and claims. In the former case, I got a “Labor Law Compliance Notice,” that informed me I was required by Federal Law(!!) to hang a poster in my place of business. While that might be true for most businesses, because I have no employees, my business is not required to hang anything other than the 250 pictures of myself I keep around for inspiration. A little research by this company would have saved them the stamp. Still, this notice is extremely official looking, cites Federal Law, and looks like a bill for $84. Had I been required to hang these posters, there are numerous other vendors who will sell you the same thing for a quarter the price.

The same sort of deceptive crap followed the car purchase. Notices about activating my warranty came from a few sources, none of which had anything to do with the car manufacturer, and who were looking to sell me a superfluous warranty (the car will be under the manufacturer’s warranty for quite a while). Obviously, since these folks can see what year the car was made they know that, but they sent the letters anyway.

You’ve probably received phone calls from the “service department” or “IT support” telling you your computer is full of spam. While the aforementioned companies don’t fall into the outright scam category that the computer scammers do, they raise a serious issue for us all:

How far will we go to make a buck?

Charities that give tiny percentages of the money raised to the causes they serve, enriching the folks who run them instead. VW and other manufacturers rigging emission tests. Kellogg‘s claiming Rice Krispies boosted the immune system or Mini-Wheats made you smarter. It’s a long list, one to which I’m sure you could add just by opening your mail.

There are people behind these deceptions, people with minimal ethical principles. Did they at any point ask themselves how they’d feel if their elderly parent bought into a scam they were enabling?

I’m all for making a buck, lot of them in fact. But as with almost everything, there is a right way and a wrong way. You decide.

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Filed under Huh?, Thinking Aloud

Breaking The Fast

We’ve arrived at Yom Kippur again and there is a part of the holiday’s traditions that involves food so it’s an appropriate Foodie Friday topic. Beginning this evening, those who observe the holiday will fast for 24 hours. Traditionally, the meal that follows the fast is “dairy”: bagels, cream cheese, smoked fish of some sort, a sweet noodle dish called kugel, and cakes. The thinking is that a relatively bland meal is appropriate following a fast and the dishes can be prepared ahead since one doesn’t do work of any sort on the day. Hey – if Sandy Koufax can skip work and not pitch the World Series (which made a huge impression on me back in 1965), you and your bubbe can stay out of the kitchen.

My family generally had whitefish salad, egg salad, and tuna salad available as well. I know that blintzes are big with some families, although my family was never patient enough to cook them (listen, when you’ve not eaten for 24 hours, even another 10 minutes is an eternity). Everyone would generally grab whatever was available to eat immediately, breaking the fast while their bagel toasted.

Obviously, there is a much more important aspect to the holiday than food. Last year I wrote that:

Most people think of the day in terms of atoning for one’s sins. That’s not quite right in that it’s an incomplete statement. That atonement is only a part of the equation. There is a broader focus on other things as well. One is charity, one is repentance and the other is prayer. Those things can also be interpreted as trying to embody high ideals, returning to those values and ideals if we’ve strayed from them, and self-reflection.

Whether you’re Jewish or not, taking a day to think about that three-legged stool is a valuable thing, both personally and with respect to your business. Since this is a business blog, let me focus on the business aspect. Every business needs to give back somehow. Whether it’s mentoring on a pro bono basis or sponsoring a Little League team, it’s not only smart marketing. It’s the right thing to do.

Atoning in business is simply reflecting on the times over the past year when you missed the mark and determining to do better. It may be a badly handled customer service issue or it may be treating an employee badly. Identifying those instances and improving the future is a fundamental part of being a good businessperson.

And prayer? I’ll leave that to you. I was always taught that prayer is not about you and shouldn’t focus on your wants. I think even atheists can pray since, as Emerson said, “Prayer is the contemplation of the facts of life from the highest point of view.” Not a bad place for any businessperson to be.

Happy New Year!

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Filed under food, Thinking Aloud