Tag Archives: life

Foodie Friday After The Fourth

While in theory today is a workday, I’m pretty sure most folks have continued the July 4th holiday straight through. In the spirit of being as lazy as the rest of you relaxing over this lovely break, I’m reporting a Foodie Friday post from a past holiday weekend. It was Memorial Day of 2008 (yes, I’ve been at this that long) and what I wrote then still makes sense to me. How about to you?

This weekend sees the celebration of the Memorial Day holiday here is the US. Traditionally, this weekend marks the start of Summer (OK, maybe that’s July 4th but I love Summer, so…) and that means it’s time to fire up the smoker. While one can achieve great BBQ on everything from a Weber kettle to rigs costing thousands, my preferred weapon of choice is the Bandera, which used to be made by The New Braunfels Company.English: Image of a propane smoker in use. Dia...

We had a bunch of folks over to enjoy ribs, smoked turkey, beer can chicken, the odd bit of smoked bratwurst (I couldn’t find a Hebrew National baloney to smoke which, as an aside, is the closest thing I know of to meat candy when spiced and smoked). The thing they all were wondering about was why does good “Q” take so long. Those of you with a love of smoked meat know that “low and slow is the way to go” and that getting the temperature in the smoker above 225 F is a formula for shoe leather.

Which, of course, got me thinking about how many people seem to do business today. Just as one cannot make BBQ in the microwave, fixing problems via the proverbial microwave for a quick fix is, in my mind, not getting you where you need to go. Now, some folks insist on cooking ribs for 8 hours; I think I’ve proven you can have damn good results in 3.5 – 4. However, I am talking about using the right tools, taking the right amount of time, and, if you can, using the guidance of someone who has been there before (I ruined a lot of racks and quite a few briskets in my day until I got it figured out).

There is a Slow food Movement of which you may be aware and I love what they have to say. However, sometimes you’re late for work and DO need to toast that Pop-Tart and go (eeew). Sometimes problems won’t wait. But I think many operations would be a lot better off if they made the quick fix the exception rather than the rule.

And now I’m off to enjoy some leftovers!

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Filed under food, Thinking Aloud

Can We Distinguish Fact From Fiction?

How good are you at distinguishing fact from fiction? As I’ve written before, I think that is one of the two most important things anyone can learn in their professional (and personal) lives, with the ability to express your thinking clearly orally and in writing being the other. The folks over at The Pew Research Center studied whether members of the public can recognize news as factual – something that’s capable of being proved or disproved by objective evidence – or as an opinion that reflects the beliefs and values of whoever expressed it. The results aren’t particularly surprising but they also are a good reminder to any of us in business.

First, the results. I’m summarizing here but you really should read the entire study – it’s fascinating and gets to a lot of what’s going on in the country today:

The main portion of the study, which measured the public’s ability to distinguish between five factual statements and five opinion statements, found that a majority of Americans correctly identified at least three of the five statements in each set. But this result is only a little better than random guesses. Far fewer Americans got all five correct, and roughly a quarter got most or all wrong. Even more revealing is that certain Americans do far better at parsing through this content than others. Those with high political awareness, those who are very digitally savvy and those who place high levels of trust in the news media are better able than others to accurately identify news-related statements as factual or opinion…Republicans and Democrats were more likely to classify both factual and opinion statements as factual when they appealed most to their side.

In other words, confirmation bias comes in quite a bit of the time.  I raise this because I think it happens all the time in business as well. We receive data that doesn’t support the direction in which we’re taking the business but we reject it as biased. We get complaints from customers but dismiss them as opinion even when there are facts to support the customer’s unhappiness. It all comes back to what the study measured – many of us can’t distinguish fact from fiction.

We need to pay attention to the source of what we’re hearing. Does the data come from an unbiased, third party or is it an opinion? Is the person who is telling you something doing so based on first-hand experience or are they just repeating something they’ve heard elsewhere? Do multiple sources independently report the same information (not quoting one another, in other words) or are you basing a business decision on a single source? If you’ve spent any time in business, you know that even “trusted” sources – your analytics, your financial reports and others – can be manipulated. Always seek the unvarnished, fact-based truth and learn to ignore opinion unless it’s labeled as such. It’s hard to do that, but you’re up to the task, right?

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Filed under Consulting, Huh?, Reality checks

Bourdain

This is a tough way to end our week with a food-related post here on Foodie Friday. As you’ve probably heard by now, Anthony Bourdain committed suicide in his Paris hotel room yesterday. For those of us who loved his use of food as a way to explore and understand this world of ours, it’s a massive loss. Sure, there are other programs that attempt to do what he did, but none as literate nor as beautifully executed.

The question to which we’ll never have an answer is “why.” Here is a person who seemingly “had it all” despite rough patches in his life: drug addiction and failed marriages among them. His successes should have outweighed his failures and yet something inside him made him end it all.

I’ve written before on suicide. Back in 2015, a friend of mine killed himself. His life had spiraled downhill physically, financially, and personally. It was a lot easier to grasp why he did what he did than it is with Bourdain. In that post, I quoted something I had written 2 years prior and I want to state it again:

We all know a person who displays symptoms of things not being right in their lives. Those symptoms could come in the form of substance abuse or a big weight gain. Maybe their personality has changed – gone from light to dark. If you care about that person, you probably think about a way to say something that asks about what’s going on. It’s hard – people have feelings, after all and they are probably just as aware as you are of what they’re doing. Probably more so.  The ensuing discussion can be hard for both of you.  Sometimes it can derail a friendship.  More often, it begins a healing process, but only if you care enough to say something.

I don’t know if those closest to Tony knew he had a darkness overcoming his light. Maybe you do know someone who has that issue. The National Suicide Prevention Lifeline is  1-800-273-8255. They also have live chat. Help your friend get help.

I’ll miss Bourdain’s acerbic insights. I’ll miss the snarky personality that contrasted with his big heart. Both came through loud and clear in his work. What didn’t, neither in his work nor, it seems, in his friendships, was something fundamentally wrong that drove him to something this desperate. He once said:

“We ask very simple questions: What makes you happy? What do you eat? What do you like to cook? And everywhere in the world we go and ask these very simple questions,” he said, “we tend to get some really astonishing answers.”

Maybe someone should have asked him, particularly the first one.

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Filed under food, Thinking Aloud, What's Going On

No Applause, Please

There is a solitaire game that I play on my phone. When you “win”, you get a round of applause most of the time. Sometimes, you don’t. There is just silence, probably because you didn’t solve the hand quickly enough. In a weird way, the lack of applause feels as if you’ve not won if that makes any sense.

That, in microcosm, is a very dangerous thing, both in business and in life. Expecting applause for work well done creates expectations that are infrequently met, and that leads to all sorts of bad places. Anger, frustration, and jealousy all begin to rear their ugly heads as some members of the team begin to compare the applause they receive with that others receive. It may not be literal applause but everything from mentions in a staff meeting to promotions to raises all count.

I’m not against giving applause – far from it. I’ve worked for bosses who made it clear that almost no applause would be forthcoming because they believed that employees were fungible. When applause was given, either literally or figuratively, it generally went to the higher-ups and not to the folks who really were responsible for the good work. As managers and teammates, we need to do what we can to support those who deserve recognition (I’m not in favor of “participation awards” for everyone, though). What I do approach with caution is the expectation we have that we’re going to receive some figurative love when it’s warranted.

Doing what you do for the applause creates false expectations. It makes us buy into a belief system that may not be our own. For example, you may not care about making a lot of money but when you see others doing so who do less or inferior work, you may wonder why you’re not getting rich too. People get “rich” in all sorts of ways. Teachers, ministers, first-responders and many others generally aren’t well-paid nor do they get much applause on a daily basis. Most of the folks I know who work in those professions have adjusted their thinking to take satisfaction in their own accomplishments and not in others’ recognition of those things. They spend their lives doing good work and not seeking applause. How about you?

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Filed under Reality checks, Helpful Hints

Why Is Right So Hard?

A long post today – please bear with me. I’m sure you have heard about the cancellation of Roseanne after the show’s namesake sent out a racist tweet. There was about a two-hour delay from when the tweet went public until ABC pulled the plug on the program. During that time, I wondered if ABC and parent company Disney would do the right thing. They did and it’s a great example to any of us in business about something that I’m passionate about.

You know we don’t do politics here. This isn’t political – it’s all business, people. Let’s look at this from a business perspective and let me explain why I’m so proud to be an ABC alumnus today.

First, the business background. This piece from Variety explains the issues ABC has had for years on Tuesday nights. In Roseanne, they finally had not only a hit program but a show around which they could build a solid night of programming. While they had not reaped a huge financial windfall from the show (it was a midseason replacement), they were poised to use it in the negotiations for ad time during the upcoming season. The way things work is that if you want to buy a hit you generally have to buy other programming too to get the best pricing. In other words, the loss is more about what might have been rather than existing dollars. Still, it is a financial hit.

Which leads me to the point about which I’m passionate. ABC made a decision to do the right thing no matter the financial cost or how disruptive it may be to their business. I’m sure they also looked to the potential cost to the Disney brand if they were to give tacit approval to what Roseanne tweeted by doing nothing. They looked to the long-term and to take action in accordance with their own principles and not the easy road. While there is never a good time for something like this to take place, this is probably about the worst possible time, given that the upfront selling season is beginning and ABC just announced their schedule, which will now have to be remade, two weeks ago.

Why is it so hard for companies to do the right thing? A heck of a lot don’t. Insurance companies who spend more effort finding ways to deny claims than to pay them.  Oil companies who fund fake studies to promote climate change denial rather than working to find clean energy. Food and tobacco companies that know about the problems with their products but who fight efforts to make the public aware. Those are just a few examples and I’m sure you can think of many more.

Contrast ABC’s quick, decisive action with other media companies who protected bad behavior by big-time talent. It didn’t require multiple meetings or in-depth analysis. The right course of action was obvious. I’d argue it was as well in other recent cases where the company failed to do the right thing. Equifax knew they had a hacking problem months before they told the public. In that time, executives may have sold $1.8 Billion in shares. Someone at Wells Fargo must have come up with the plan to charge half a million consumers for insurance they didn’t need. Why didn’t someone say “oh hell no” and fire the person on the spot? Even Apple failed to do the right thing by not telling customers it was slowing down their phones even though customers asked.

Any of these things could have been prevented if the businesspeople involved had acted honorably. By that, I mean in a way that would stand up to public scrutiny when measured against ethical and moral standards. Someone knew, someone could have nipped it in the bud, and someone could have used it as a teaching moment to explain why doing the right thing is important.

I know not everyone shares exactly the same standards, but I do believe that placing customers’ needs about profits, thinking long-term, and behaving as if the customer were your Mom or Dad rather than a “mark” is better than maximizing revenue. Shareholder value comes from long-term customers with high lifetime values and a sterling reputation. You get those by opting to do the right thing.

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Filed under Reality checks, Consulting, What's Going On

What Are Your Limits?

What can’t you do? If you’re a child of my children‘s generation, you’ve probably been told since you were born that you can do anything. You have no limits. Does anyone really believe that’s true – that there isn’t anything we can’t do if we try really hard and practice a lot?

As you know if you’ve spent any time in this space, I play golf. I’m not horrible at it although I’m far from really good. I do practice and I might just try too hard. That said, there are shots I just can’t hit and never will be able to despite knowing how to do so and practicing them (you go ahead and hit that 225-yard shot over water and a bunker into a tight pin on a narrow green without landing in trouble).

Knowing your limits is important both in life and in business. We all want to help the team but learning to say “no” when you’re asked to take on more work than you can possibly do well really IS helping. Everyone hits the wall at some point and taking on too many projects or work that you’re not qualified to do well is a great way to hit it bang on.

Many ski areas have signs that remind you to ski within your limits. There is a sign at Bethpage Black, a golf course which has hosted the U.S. Open, that, in essence, asks you to know your limitations as a golfer and respect them.

Many people want to learn and to grow. Most people want to take on a new challenge. While you do need to push your limits to do this, at the same time, you need to be conscious of your abilities and approach any new goals appropriately. In golf or skiing, we can take lessons. How many businesspeople invest in courses to improve their skills?

In skiing and riding, we wear protective gear. The problem is that sometimes we get a false sense of security and push too far. In business, we rely on data from dodgy sources or only those surveys that tell us what we want to hear to give us that same false sense. Instead of recognizing the limits of the information, we believe it.

I’ve been playing the guitar since I was 10. I still can’t play like Clapton or Page despite well over 10,000 hours of practice. It may be some sort of physical ability I don’t have which they do. Then again, I probably have some mental abilities that have let me learn many skills they don’t have. Learning what you can and can’t do even with practice, instruction, and perseverance is key, and accepting those limitations, disheartening as it can be, can help make you better, not worse. Does that make sense?

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Filed under Helpful Hints, Reality checks, Thinking Aloud

Well Aren’t You Special

I came across a quote in a report that prompted a thought about one thing I think has gone wrong in many of our businesses. Actually, it’s less about the businesses themselves and more about those of us who operate them. The study was GroupM’s annual “State Of Digital” report which I always find very informative. The quote is this:

In a statement, GroupM global CEO Kelly Clark listed automation and talent as the “big themes in advertising’s current revolution.” “One of the downsides of specialization is the increase in specialists who know more and more about less and less,” Clark said in the statement.

That’s a big problem in my eyes, and it’s not limited to the ad business.  Let me explain why, both from a personal and a professional point of view. First the personal. It’s great if you become the “go to” person on a very narrow subject. You may know a particular operating system inside and out or you may be the country’s leading subject matter expert on something else. That’s fantastic as long as nothing changes. What happens when it does? You just might have to start over if your particular, narrow skill set is no longer in demand. If you do one thing very well but no one needs that one thing, then what?

From a business perspective, having a team of specialists who can’t crossover is equally bad. Their siloed skills make cross-functional conversation difficult if not impossible. You want a team that has flexibility. Putting aside the ability to cover for other team members during vacations or peak demand periods in some area, having people with a broader knowledge base makes for a better product. Having multiple people weigh in who can consider the big picture and not just a slice of things makes for coherent, complete, well thought out solutions.

It’s incumbent on each of us to grow our skill set. In my practice, I’m called upon to provide thinking on everything from strategy to analytics to SEO to sales. Each of those is an area of specialization for some people and I know I might not be as well-versed in each of them as some of those specialists. What I do have, however, is a broad perspective (to go along with my broad experience) that lets me guide my clients. I have very deep knowledge in some areas and shallower in others. Not specializing makes me special!

If you’re not learning, if you’re not widening your range of knowledge beyond your specialty, then you’re probably setting yourself up to be less resilient when the need arises. That’s not good business thinking, is it?

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Filed under Consulting, Thinking Aloud