January 13, 2011 · 12:06 pm
They introduced the new football coach at the University of Michigan yesterday. His name is Brady Hoke and he seems like a cross between Bo (and if you have to ask who that is, you need college football 101) and Chris Farley. Based on the fact that he said he would have walked from San Diego to take the job and his history with the team, I think the Wolverines are headed back to glory.
During the news conference, Coach Hoke made an excellent business point even though I know that wasn’t his intention and I want to pass it on for your input. Continue reading →
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Filed under Reality checks, Thinking Aloud
Tagged as advice, Bo Schembechler, Brady Hoke, business, business thinking, College football, life, life lessons, management, managing, Michigan Wolverines, teamwork, University of Michigan
January 12, 2011 · 10:15 am
This is a follow-up to yesterday’s post on high-touch. 30 years ago, United Airlines put out a commercial which conveys what I said more succinctly (no shock there) and clearly. 
As you watch the commercial, which I’ve embedded below, I think all you need to do is change the words “phone call” and “fax” to “text” and “email” and you could run the spot today. The fact that the commercial has stayed with me for 30 years is testament to the message. Continue reading →
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Filed under Consulting, Helpful Hints
Tagged as advice, business, business thinking, Customer service, East Coast, East Coast of the United States, High tech, Leo Burnett, management, Social network, United Airlines
January 7, 2011 · 12:17 pm
Finally Friday! That’s the good news – more snow is the bad. We, however, will focus on food as is our custom to end the week.
There’s a show on the Food Network called Worst Cooks in America. The premise of the program is that 2 professional chefs teach incompetent amateur cooks basic culinary skills and if the amateurs don’t learn they get tossed off the show. Not that I’m a pro, but the contestants they brought to the program seem to have trouble making toast or peanut butter sandwiches. The show is fun even if one wants to feel a bit better about one’s own meager skills but it turns out there was a business lesson as well. Continue reading →
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Filed under Thinking Aloud, Uncategorized
Tagged as Anne Burrell, business, business thinking, Chef, Cook, cooking, Employment, Food Network, Home, Iron Chef America, management, managing, Reality checks, Worst Cooks in America
Consult Keith 