I can’t even imagine what it must be like to be leading a team during this chaotic interlude. I mean, I had a small taste of it years ago when my team was forced to work remotely during 9/11 and an NYC blackout. Even though the remote working tools were not nearly as good as they are now, it was hard.
Those were brief periods of disruption. This one has gone on for a quarter and might continue for quite some time. So here are a few thoughts based on some things I learned during those brief disruptive times.
First, those periods reinforced the notion that I work for the team and not the other way around. My job is to make their jobs happen. Even folks who are good at what they do and can handle things when you’re all physically connected in the office often need some special attention when they’re out on the home-office island. You can’t look at their needs as interruptions to your day – they actually are your day.
Next, remember that you need to delegate even more but you also need to be extra careful in choosing what to delegate to whom. Because the level of supervision will be reduced, you need to be choosier about who you give what. Don’t take that to mean that you have to take on more yourself because you don’t. Just choose wisely. This isn’t the time to let a junior person get their feet wet because they won’t have a support team around them.
That last thought goes for you as well. with your support team less available, you’re going to admit to yourself what you don’t know and find some resources that can help you.
Finally, change the routine to incorporate more touchpoints between the team. I had a boss once who loved reminding us that meetings were for people who had nothing else to do. I agree with that to a point, but when the team is scattered, a daily meeting, even if ut’s 10 minutes just for everyone to see how everyone else is doing, isn’t a bad idea.
Those are my thoughts, along with this one: it’s going to be exciting to see what changes come out of this experience. This is an important, formative moment. What do you think?