Tag Archives: teamwork

Stew

It’s nearly 80 degrees here on this Foodie Friday and one might think that winter is gone. Not so fast – it will be in the mid-40’s tomorrow so we’re not yet past stew weather. Stews are a winter staple and since there are endless variations of them, one can’t really get bored with making them.

Some folks think of stews as a thick soup but I think that vastly underrates the dish. I wouldn’t serve soup over noodles or mashed potatoes, would you? As it turns out, they teach us a bit about managing too.

One thing that’s great about stews is that the longer they sit, the better they get as long as you don’t raise the temperature too far. You need to choose your protein – generally meat – wisely. You want the inexpensive cuts that really aren’t good for much else since they contain a lot of connective tissue. They require lengthy cooking (pressure cooking excepted) so that tissue can break down and the meat can transform into tender loveliness.

The meat needs to be seared properly. That means you can’t overload your pan or the meat with steam and not brown. You don’t want to put too much flour on the meat or into the stew to help thicken it or you end up with a gloppy mess. Let the collagen from the meat do its job. If you need more thickening, use gelatin (look it up!) which does the job without changing the flavor or adding lumps.

So why is this appropriate for our business blog? Your team is your stew. You need to find the right ingredients, which are often the overlooked cuts. The best stew meat comes from the muscles that do a lot of work but need help in transforming into dinner greatness. Dig deeper for people, especially the ones who’ve been working hard but maybe not getting the recognition they deserve. You need a sturdy pot that can hold the heat. That, dear readers, is often you, the leader of the team. Great stews have lots of individual components, each of which needs to be added at the right time or it will get mushy. This speaks to the need to pay attention to the individuals on your team to bring out the best in each of them. Pull things together, apply some gentle heat, and give it time. Your team is a magnificent stew!

Here is a list of stews. It is quite varied, but the dishes have a lot in common while still being quite distinctive. Your stew – your team – will be too. Go out and pull it together.

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Five Feet From Where?

If you’ve been reading the screed on a regular basis of late, you know that my recent experience of purchasing and moving into a new home has provided wonderful fodder for my rants. Today will continue the trend.

One thing that I asked the builder to do as part of the deal was to put up a five-foot fence in the back yard. He agreed and yet another adventure in communication began. It dawned on me as this adventure progressed that there is a great business point contained within.

I live in a community that has an HOA – a homeowner’s association. I’d never lived with one before and so wasn’t really used to the fact that most of the people living in “neighborhoods” down here live with the fact that a board can tell them everything from what color they can paint their home to the type of trees they can plant to the type and height of the fences they can erect and where. To build my fence, I needed HOA approval, and that’s when the fun started. I couldn’t get that approval until I actually owned the home. Until then, the developer’s regulations applied, meaning the fence could only extend five feet from the side of the house and be no more than four feet high. I wanted to live with the HOA rule of the fence being five feet from the property line, not from the house, which in my case meant it would extend an extra eight feet from the house. I also wanted the HOA to approve a five-foot-high fence. You with me so far?

The builder was happy to put up the fence but he would have to do so within the builder regulations unless I wanted to wait almost 2 months, the time it would take to close on the house and go through the HOA approval process. I won’t bore you with the details, but I managed to get the approval much faster (it helps to have golf buddies with good connections). The fence was going up as of last Friday and should be done by Monday, move-in day.

I drove by the new house on Friday and sure enough, the five foot high posts were in the ground, exactly five feet from the house and NOT from the property line. Despite many emails and calls back and forth, somehow the point of the delay – to get a variance to get five feet from the property line and not from the house – was lost even though the message about extra height got through. The fence company was told five feet from the house and they were not happy when they got the call to reset all the posts. Of course, there were also emails asking for proof that the variance had been granted (they’d received the copies several weeks before). As of right now, I’m looking at posts five feet high sitting five feet from the property line (and 13 feet from the house) awaiting the rails and pickets to be attached, hopefully, today or tomorrow.

What’s the business point? No matter what you think you’re communicating to someone, it’s always a good idea to review it again, especially when it involves something that’s not easily undone. Have the person repeat the instructions back to you. Make sure that nothing was lost in the communication. In my case, “five feet” wasn’t the issue. Five feet from where certainly was and that’s what got lost somehow. Good teams are all built around great communication. So are good partnerships and great customer service.

Frost wrote Something there is that doesn’t love a wall. Apparently, that something is unclear instruction and faulty communication, right?

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Top Posts Of 2018 #3

It has become an end of year tradition here in the screed that I use the time between Christmas and New Year to post the most-read posts written during this past year. You guys did a lot of reading – traffic was up 17% this year over last. Thank you!

Today I’m posting the third most-read post. Tomorrow will be #2. On Friday you’ll see the most-read Foodie Friday post and Monday will be the most-read of the year. Today’s post was written last August following my daughter’s wedding. It’s about decision-making, which is a hard thing for many people. Maybe that’s something to put on the resolution list I just know you’re writing now?

I had one of those wonderful Dad moments over the weekend. We walked our youngest daughter down the aisle to meet her true love under the wedding canopy. It’s one of those moments that really don’t hit you until you’re standing there at the back looking down the aisle. In my case, 28 years of this child’s (now woman’s) life came flooding back in a rush. I wonder what the pictures captured as we walked her forward?

Of course, the 48 hours preceding the wedding were a minor nightmare as family, friends, and others hustled to transform a huge empty space into a magical circus that could seat 130 for dinner as well as for the wedding ceremony. Place settings, table and site decorations, room for aerialists and fire-breathers (I’m not kidding), as well as dancing and food all needed to be pulled together. And that’s what leads to today’s screed because the entire process reminded me of one thing.

Nothing happens without someone making a decision. That sounds awfully basic but it almost crippled us as we set the wedding up. First, no one was really in charge and empowered to have the final call. Does the salad plate sit on the table or on the dinner plate? 10-minute discussion. Where should the dessert bar go? 10-minute discussion. Silverware rolled into napkins or placed separately? 10-minute discussion. Meanwhile, a dozen helpers are sitting idle and the clock is ticking.

It’s critical that decisions get made. It’s critical that there be firm deadlines set by which they’ll get made and that someone is empowered to make the decision at that deadline if one hasn’t been reached in some other way. The team needs to have a roadmap, a project plan with milestones. It’s a guide which can limit distractions (and emergency trips to the store!). Don’t go chasing every shiny object that presents itself and keep to the deadlines you set. Appoint a “benevolent monarch” whose word is law when those deadlines come.

As with most productions, there were things that didn’t go as planned and, as with most productions, no one in the audience noticed. The bride was gorgeous, the drinks were cold, and the dance floor crowded. The most important decision did get made: for two people to spend their lives together. We were all just lucky enough to watch that marriage happen. You, however, can’t run your business just on luck. Make some decisions!

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Girls And Boys Just Want To Have Fun

One thing I learned after I began managing people many decades ago is that even though it’s called “work,” it doesn’t have to seem that way all the time. Since I was still pretty young (24) when I got my first managerial responsibility, I still placed a good deal of emphasis on having fun as well as getting the work done. In fact, most of the time when problems arose it was because I had failed to act in a way that would be how I would want my boss to act or that I’d forgotten that for most people, work is what they do and not who they are. Let me explain why remembering to have fun is just as important as remembering to get things done.

I felt I was running a benevolent dictatorship. What I mean is that most decisions were mine because I bore the responsibility for them to the powers that be whether I had made them or not. However, I rarely took those decisions in a vacuum. I got input from my team and always encouraged them to voice their opinions. They knew that I might not decide to do things the way that they wanted but that I’d listened and considered their thinking on the matter.

That’s part of having fun. It’s letting every member of the team feel valued. It’s taking what we were doing together seriously but not taking ourselves so seriously. I read somewhere that great leaders are ambassadors of happy. I like that, especially since I’ve worked for a few bosses to whom “happy” and “staff” were never words that intersected.

People have fun when they know what to expect from their leader. When leaders make a conscious effort to have fun, whether via silly signs or self-deprecating humor or through the constant appreciation of the good work of each person on the team. That’s when “work” becomes a place that’s a lot more than a job or a paycheck. Ask yourself, “are we having fun yet?” Ask your team too. Are you? Are they?

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Hurricane’s Comin’

I went to bed last night after watching my favorite weather forecaster give a rather dire outlook for this week. When I moved to North Carolina I opted for hurricanes over blizzards, I guess, and now it appears that one is headed right for us.

I ran out earlier to pick up a case of water bottles just in case the forecasts are accurate. The local Walmart had nary a bottle anywhere, and the long aisle of empty shelving reminded me that I wasn’t the only person who had this idea four days ahead of when this thing is supposed to pay us a visit. I’ve got lots of ice to hold the food and lots of wine to hold me so I think I’ll be fine.

On the drive home I thought to myself that it was pretty cool how everyone is going about their business and preparing. There weren’t any D batteries at Walmart either and there were lines at the gas stations I passed. People are trying, as we were constantly told in the Boy Scouts, to “be prepared.” Which leads me to today’s screed.

There is a hurricane headed for your business. It might not be on your radar yet or you may have red flags raised over your beaches, but you can rest assured that at some point a massive, devastating storm will hit you. The thing is that you need to have a disaster place in place and preparations made long before that time arrives. Was Chipotle ready for the massive e. coli outbreak? It almost destroyed them and they still haven’t recovered. What if the power grid fails for whatever reason and all of your refrigerated inventory must be thrown out? What’s the plan to deal with that and are there financial plans in place to recover?

You need a crisis response team and a disaster plan. Your key players from all your relevant business functions – operations, public relations, marketing, quality assurance, legal, etc. – have to have been briefed on the plan long before it’s executed. I’ve written before about how my organization’s web servers failed after 9/11 due to a lack of dust filters that forced the shutdown of the emergency power we were careful to have at our disposal. When the crisis had passed, we rewrote the disaster plan to account for yet another “just in case.”

Hurricanes happen. The question isn’t how to prevent hurricanes but how best to prepare and recover from any damage they cause when they do. I’m ready for this one. Are you?

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Happy Faces

According to a piece published by the BBC, scientists have found that goats are drawn to humans with happy facial expressions. There was a study done in which researchers showed goats pairs of photos of the same person, one of them featuring an angry expression, and the other a happy one. The goats overwhelmingly went to the picture of the happy face. They also spent more time examining the happy face photo (we social scientists might call that better engagement!).

Notwithstanding whatever application this has to working with goats, all I can say is DUH! Who among us walks into a bar and heads for the person with a scowl on their face when there are smiling people about? My grandmother would call them farbissinas – sour pusses – and it was about the worst thing she ever called anyone.

Happy people are better businesspeople. Happy people tend to be honest, they tend to be nice, they tend to cooperate, and I think they have more emotional intelligence. All of those things make for better team members. They play well in the sandbox with the other kids, which is one of the most important things I used to look for when hiring.

You can’t be happy if you hold on to grudges. By doing that you’re focusing on the past rather than on today. It’s hard to be happy if you worry about every little thing (sweating the small stuff) when you should be focusing on the things that matter and that you can control. There is nothing wrong with being detail-oriented (in fact, it’s a great trait!) but the details should pertain to those big things. Optimists are generally happy, even in the face of bad things happening. People who attack the problems that arise as challenges and not as…well…problems tend to be happy too.

All of those characteristics make up the kind of folks we should want on our teams. Maybe I’m more of an old goat, but I gravitate to happy people. You?

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Filed under Reality checks, Thinking Aloud

Married To Making A Decision

I had one of those wonderful Dad moments over the weekend. We walked our youngest daughter down the aisle to meet her true love under the wedding canopy. It’s one of those moments that really don’t hit you until you’re standing there at the back looking down the aisle. In my case, 28 years of this child’s (now woman’s) life came flooding back in a rush. I wonder what the pictures captured as we walked her forward?

Of course, the 48 hours preceding the wedding were a minor nightmare as family, friends, and others hustled to transform a huge empty space into a magical circus that could seat 130 for dinner as well as for the wedding ceremony. Place settings, table and site decorations, room for aerialists and fire-breathers (I’m not kidding), as well as dancing and food all needed to be pulled together. And that’s what leads to today’s screed because the entire process reminded me of one thing.

Nothing happens without someone making a decision. That sounds awfully basic but it almost crippled us as we set the wedding up. First, no one was really in charge and empowered to have the final call. Does the salad plate sit on the table or on the dinner plate? 10-minute discussion. Where should the dessert bar go? 10-minute discussion. Silverware rolled into napkins or placed separately? 10-minute discussion. Meanwhile, a dozen helpers are sitting idle and the clock is ticking.

It’s critical that decisions get made. It’s critical that there be firm deadlines set by which they’ll get made and that someone is empowered to make the decision at that deadline if one hasn’t been reached in some other way. The team needs to have a roadmap, a project plan with milestones. It’s a guide which can limit distractions (and emergency trips to the store!). Don’t go chasing every shiny object that presents itself and keep to the deadlines you set. Appoint a “benevolent monarch” whose word is law when those deadlines come.

As with most productions, there were things that didn’t go as planned and, as with most productions, no one in the audience noticed. The bride was gorgeous, the drinks were cold, and the dance floor crowded. The most important decision did get made: for two people to spend their lives together. We were all just lucky enough to watch that marriage happen. You, however, can’t run your business just on luck. Make some decisions!

Leave a comment

Filed under Helpful Hints