No food-related posts today so I reserve the right to do an additional one next week! Instead, I want to report back on another “what are they thinking” moment I had yesterday. It’s another example of good marketing intentions gone horribly awry and instead of winning new fans, alienating a good customer. Continue reading
Category Archives: Helpful Hints
Check It Out
As usual we’re going to avoid politics today but I’m going to use a piece from a political site to make my point, if you don’t mind.
A political site picked up a story that a blogger did recently which was an analysis of presidential rumors on the site Snopes.com. the link is there for those of you that want to read the source material which reviews the number of rumors floating around on each president as well as the percentages of those proven to be true. The point isn’t the politics of this – it’s that someone took the time to find out. Continue reading
Filed under Helpful Hints
Service By Design
I’ve gone on at some length in this space about customer service and those companies that do it badly. Today, I’d like to write about one that does it well and explain why I feel that way. It’s nice to applaud rather than boo for a change!
I go on a golf trip each year. I’ve also written about that band of brothers before but I don’t think I mentioned that one thing each guy brings is a gift for the others. Generally these are relatively inexpensive – golf balls, pen knives – that sort of thing. I think the biggest thing ever given to the rest of us was a cruise on the Inter-coastal Waterway one afternoon. My contribution for the last few years has been a commemorative T-shirt of some sort. I get them from a company named DesignAShirt and they’re the recipient of my applause today. Continue reading
Filed under Helpful Hints, What's Going On
Consult Keith 