I’ve gone on at some length in this space about customer service and those companies that do it badly. Today, I’d like to write about one that does it well and explain why I feel that way. It’s nice to applaud rather than boo for a change!
I go on a golf trip each year. I’ve also written about that band of brothers before but I don’t think I mentioned that one thing each guy brings is a gift for the others. Generally these are relatively inexpensive – golf balls, pen knives – that sort of thing. I think the biggest thing ever given to the rest of us was a cruise on the Inter-coastal Waterway one afternoon. My contribution for the last few years has been a commemorative T-shirt of some sort. I get them from a company named DesignAShirt and they’re the recipient of my applause today. Continue reading