I received a bill yesterday from the folks at Exxon/Mobil. It’s my regular monthly credit card bill except this one wasn’t so regular since the $50 bill also had a $35 fee appended to it because apparently the payment got there a day late. OK, so maybe I should have told the bank to send them the money a day earlier but I didn’t and, frankly, the business lesson isn’t about the bank and electronic payment. Continue reading
Tag Archives: Customer service
Grace Periods
My friend Robin and I were talking about the notion of “grace periods” the other day. She was struggling with the notion that during a “grace period” she was still getting charged a fee by someone. When is a grace period not so graceful, I guess. But the discussion got me thinking about the notion of grace periods and its one I’m going to try and practice more myself. Continue reading
Filed under Helpful Hints, Reality checks, Thinking Aloud
Not So Spry
Yesterday, I had one of those nasty experiences that teach us a lot about good business practices. The story I’m about to tell you doesn’t contain much in the way of news but it does serve to remind us all about a few areas of best practices.
I use Spry to host my web site and my company mail. I access my mail via Thunderbird, Gmail, or my Blackberry depending on where I am and on what computer. When things became, as they say in the movies, “quiet…too quiet”, I dug a little deeper. Continue reading
Filed under Helpful Hints, Huh?, Reality checks
Consult Keith 