I’ve been holding this post until today since it’s food related and we try to do food on Fridays. The Springsteen-based title is in honor of taking the family to see him tomorrow night but it’s applicable to the subject at hand. My friend Mongrel is of Italian descent and revels in what he calls the “underlying criminal mindset” of the entire country. I think he’s typically hyperbolic about that but a couple of food incidents sort of have me believing it. Continue reading
Tag Archives: Customer service
Night and Day
There’s an old saw about only having one chance to make a first impression and it got to be that way because it’s true. It never failed to surprise me when companies would come calling with their sales pitch and it was obvious in the first three minutes that they hadn’t done their homework. It was also sort of surprising that in many cases they’d do a lame job and expect that you’d have them back another time to make amends after they got blown up in the discussion period. Continue reading
Filed under Uncategorized
Stolen Cars
Suppose someone steals your Escalade. Your car is important to you in many ways beyond the thousands of dollars it cost you. It might get you to work so your livelihood depends on it. You use it to go to the store. You drive to pick up your kids. It’s important, right? Let’s further suppose that you have OnStar activated in the car and you’ve paid your $200 for the yearly subscription. The good folks at GM will use the system to help the police find your vehicle since not only have they sold you the car and taken your support money but they have a vested interest in you remaining a customer when you go to buy your next vehicle. Common sense, it seems. Well, based on this article from yesterday’s NY Times, apparently not to everyone. Continue reading
Filed under Helpful Hints, Huh?, Reality checks
Consult Keith 