Thank you all for the encouraging mails and tweets yesterday after reading the post on my saga with Delta Air Lines. A few things happened yesterday and while the situation isn’t resolved, some progress was made. At the same time, as I found a few more ways to interact with Delta, I had a few more thoughts appended to my thinking on their customer care efforts. Continue reading
Filed under Helpful Hints, Huh?, Reality checks
This is going to be a post of a different sort. There are so many things to discuss, it may even end up being more than one post. Well, depending on how it all turns out, it may be an entire series. First, the facts, then the business points, then my plea to each of you. Continue reading
Filed under Helpful Hints, Huh?, Reality checks
My eldest daughter is telephonically challenged. It’s not that she has trouble using a cell phone – she’s got that part mastered. No, she has issues keeping her cellular lifeline in one piece, out of “liquid”, and in her possession. I guess this offsets her many wonderful qualities!
When it came time to buy her the latest replacement phone, she opted for a Blackberry. Bigger, harder to lose, more functional, but way more expensive. So we opted to pay AT&T the $5 a month to insure the thing in case anything ever happened. Well, it did and what a revelation. Continue reading
Filed under Helpful Hints, Huh?
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