Tag Archives: United States

September 9, 2009 · 8:53 am

Listen!

Today’s post is going to be different in a few ways.  First, I’m going to be brief.   Second, I’m going to go a lot closer to that political thing we avoid here than usual.  Third, I’m not going to hide my distress about the topic. Continue reading →

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March 13, 2009 · 1:26 pm

People @ Work

business support team
Image by tuexperto_com5 via Flickr

We used to talk a lot about how to provide excellent customer service.  When you’re running a business and you are processing, say, 250,000 transactions, you’re still going to have 25 unhappy people if you operate at a 99.99% satisfaction rate.  To that person, they don’t care that you got the other hundreds of thousands of transactions right – you have a failure rate of 100% as far as they are concerned. Continue reading →

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January 19, 2009 · 9:48 am

Dreams

Last week was actually Dr. King‘s birthday but since we’re celebrating it today I thought I’d add my two cents. I’m old enough to remember him and while he didn’t light the fire of the civil rights movement in the US (I’d say Rosa Parks is that hero), he certainly brought the fire to life and tended it well until his assassination (and I remember that as well – how horrible a day it was!). Continue reading →

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