One of the things I never quite understand was why companies spend so much time worrying about their businesses and so little time worrying about the people that make those businesses happen. I’ve been in senior management meetings when the subject of office space or a benefit program has come up and the concern is always more about the impact on the bottom line than on people’s lives. Continue reading
Tag Archives: managing
Doing The Accounting
Once in a while, someone will ask “How did we do?” In one of my past lives, one would hear responses like “the media plan delivered X number of GRP’s at Y CPM ” but rarely about how it impacted sales. There seemed to be a disconnect between the spreadsheet on the Media Director’s desk at the agency and the one on the Chief Revenue Officer’s desk at the client. Every so often, a forward-thinking client would try to get everyone in the media and marketing chain to be accountable, but the fact that so much of the media world was estimates – ratings, attention levels, commercial effectiveness – it was almost impossible to say if a pop in sales was due to fabulous creative, brilliant media strategy, or just dumb luck. Continue reading
Filed under Consulting, Reality checks, Thinking Aloud


