Tag Archives: management

The Same But Different

At the risk of alienating a few of you who are sick of golf-related posts, I want to tell you about a tournament in which I participated over the last three days. It inspired some business thinking as I reflected on it so I feel it appropriate to share with you. I guess I’ll see the rest of you tomorrow!

Golf Anyone?

(Photo credit: Amber B McN)

The tournament was one in which I was paired with another club member for three days. Each day we played golf but the format varied by round.  The first round was what’s known as a scramble – each player on the team hits, we pick the better shot, and both hit the next shot from there.  Rinse, repeat for 18 holes.  It’s a format that encourages thoughtful, aggressive play.  One partner hits a safe shot, the other can try something more difficult since there is no penalty for failure.

The next day was best ball.  Each partner plays their own ball, handicap strokes are deducted, and the better net score is written down for each hole.  This is basic golf.  While there is some strategy, it’s not much different from the regular game one plays all the time.

Finally, there was alternate shot.  In this format, both players tee off, the best drive is selected, and then the player that didn’t hit the chosen drive hits the next shot.  Players alternate shots from there until the ball is holed.  It is a tremendously difficult format in many ways, the biggest of which is that a bad shot forces your partner to fix your mistake.  There is a fair amount of strategic thinking if you hit two good drives.  Who should hit onto the green?   Who do we want putting?  Weak players are exposed and better players often feel helpless since they can’t display their skill while trying to recover from a partner’s miss.

The similarities with business are what struck me this morning.  The rules and conditions are ever-changing even while the basic game remains the same.  One must adapt or die.  You have to build your team so that you can play under any condition.   Teams that had done well in the first two formats posted horrific scores yesterday because one player was very good while the other was pretty bad.  Attention to the strategy appropriate for the situation is always critical in golf and more so given the changes to the rules each day.   Finally, one bad hole doesn’t kill your team nor does one bad day or quarter in business.  Maintaining a good positive attitude with the big picture in mind can deliver a trophy; staying mad about the bad hole (or quarter!) can keep the negative results coming.

We won our group (by a stroke!), mostly on the basis of delivering solid results each day.  That’s not a bad thing for any business to do.  Wouldn’t you agree?

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Karaoke

I suspect by this time you’ve probably sung some karaoke, even if you don’t exactly know what the word means. Translating from the Japanese, it means
empty orchestra, meaning that the lead vocal has been stripped way from a popular song.

Cover art

(Photo credit: Wikipedia)

The instrumental track is there but the thing that gives many songs their passion and meaning has been left to you to supply.  That would be the lead vocal – the main thing that puts the words to the music.

I’ve done karaoke, and despite having sung lead in rock bands for many years, I can’t do justice to most of the songs I undertake.  Oh sure, I can hit most, if not all, of the notes.  But it’s not the same, and I  suspect it doesn’t matter how well amateurs such as me try to sing the songs; they’re just not getting it done.

What does this have to do with your business?  If what you’re doing is trying to sing the lead vocal to some other business’ song, you’re probably going to come up as short as  do when I’m  trying to be Bruce Springsteen or Roger Daltrey.   It’s not just about hitting the notes.  It’s about lending meaning to the lyric and bringing passion to the verse.  Think about how many great singers have done wonderful interpretations of someone else’s song.  That’s far different from karaoke.

The business point is that too often we’re thinking about doing karaoke and not about providing our own interpretations.  It’s not so much about hitting the note or the raw material.  It’s about how we bring our own meaning to the lyric.  You can’t run a business as a karaoke exercise.  You have to bring your own passion and perspective.  Otherwise, you’re just some person pretending to be something they’re not, and your customers will see through that in a heartbeat.

You agree?

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If You See Something…

I don’t know about where you live, but those of us in the New York area are hit on a regular basis with a message that “if you see something, say something.”

say something

(Photo credit: istolethetv)

It’s in the subway, on trains, on bus stops, and on mass media. If you believe the reports, and I do, those sorts of actions have prevented some nasty incidents over the last decade.

I got to thinking about that the other day from a bit of a different perspective which of course then led into some business thinking. We all know a person who displays symptoms of things not being right in their lives. Those symptoms could come in the form of substance abuse or a big weight gain. Maybe their personality has changed – gone from light to dark. If you care about that person, you probably think about a way to say something that asks about what’s going on. It’s hard – people have feelings, after all and they are probably just as aware as you are of what they’re doing. Probably more so.  The ensuing discussion can be hard for both of you.  Sometimes it can derail a friendship.  More often, it begins a healing process, but only if you care enough to say something.

The same is true in a business.  The symptoms are different, obviously.  Unhappy team members, a faltering bottom line, processes that are inefficient.  Those things won’t fix themselves until someone cares enough to say something.  Oddly, the people who are best equipped to do that are often the youngest or newest members of the team.  They approach the business with few preconceptions and “new eyes.”  The problem is that they tend to hold their tongues believing that it’s their newness or lack of knowledge that makes them see the flaws rather than the familiarity of the day-to-day that’s blinding everyone else.

I always demanded that new hires speak up.  I reminded them of their special status – everything is new – and that they should ask about anything that didn’t make sense to them.  If they saw something, they were to say something.  If their supervisor or I didn’t have a good reason for the way things were, we needed to do the hard work of introspection.

Hopefully you’d never let a friend in pain stay there alone once you see the symptoms.  You can’t let a business remain there either.  Say something – everyone will be better off.  Agreed?

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