Tag Archives: management

The Holder

Great afternoon (and evening) of football yesterday and both games ended on last second field goal attempts. One was good; the other not so much – as if you weren’t watching live or are otherwise aware by now.

Mason Crosby kicks a field goal during a Green...

Image via Wikipedia

One kicker left the field overjoyed and the other hung his head, mirroring the feelings of their fans. Being a kicker is hard – you’re the guy who shoulders a lot of the blame (I’m sure Scott Norwood‘s name is still cursed in Buffalo) when there’s a last second loss even though you were off the field for 59 minutes of the game. Which of course reminds me of a huge business point to be taken away.
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Filed under Reality checks

The Tools

I got into one of those conversations a couple of weeks ago.  You know the ones:  something is so obvious to you and yet you don’t seem to make your point clearly.  No, the conversation wasn’t about politics although it does seem as if most political conversations would fit my description.  This one was about buying search ads but it just as easily could have been about Facebook, Twitter, or any number of other easily accessible digital tools.

At one point, the other party mentioned that they could do what I and a couple of others who are assisting them are doing on their behalf far less expensively either by doing it themselves or by hiring a “kid” part-time.  Putting aide that in essence a consultant is part-time help, I remembered the old joke about Henry Ford and Tesla identifying a problem area in 5 seconds – it’s $1 for making the mark and $9,999 for knowing where to make it.  A good thing to keep in mind and let me explain. Continue reading

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Filed under Consulting, digital media

Getting Out In Front Of A Problem

Over the weekend, you might have read about Zappos getting hacked. Specifically, some of their account information was illegally accessed. I read about it but didn’t think too much about it until this morning I got an email from them and it turns out that my account may have been one of the 24 million that was grabbed.

What I want to write about is how Zappos handled it and how it can be a great example for any business that has to deal with a problem not of its own making. As an aside, I think Zappos is a model for many things in business – customer service being quite high on the list. But let’s stick to the issue at hand. Continue reading

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Filed under Helpful Hints