February 28, 2011 · 9:55 am

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The very first credit card I acquired was from Mobil Oil. They offered one to college seniors and I had a car. I’ve had the card ever since (and that’s 35 years for those of you counting). My father-in-law actually worked for a division of Mobil for at least that long as well, so there’s a definite reason to be loyal to that brand.
I like to think my family is the kind of customer a gasoline company would want – four cars, a fair amount of driving out here in the suburbs. So what happened over the weekend which cost them our business is kind of weird. But I’ll let you judge. Continue reading →
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Filed under Helpful Hints, What's Going On
Tagged as business, Credit card, Customer, economy, Fee, Financial Services, Late fee, marketing, Marketing and Advertising, Merchant Services, Payment, Reality checks
July 28, 2009 · 8:19 am
We moved the eldest daughter from one apartment to another in NYC over the weekend. While she hasn’t yet accumulated the vast amount of “stuff” we all do over the years that necessitate bigger and bigger spaces to contain it, she had enough that we needed to rent a truck to move it 60 blocks uptown. And that’s when the fun began. Continue reading →
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Filed under Uncategorized
Tagged as advice, Agents and Marketers, Budget Truck Rental, business, Customer service, Financial Services, Insurance, Liability insurance, life lessons, management, marketing, Marketing and Advertising, Reality checks, Renting
January 9, 2009 · 1:15 pm
One of the things we used to do every year in the TV business was our 5 year plan. We’d project out ratings and revenues and expenses and someone in the accounting department would make sense of it all. The same sort of exercises went on then (25 years ago) at most businesses, as they do now, which is wonderful except for one thing. Continue reading →
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