Today is Veteran’s Day, a holiday which was created to commemorate the end of “The War To End All Wars.” While that part didn’t work out so well, it’s a worthy celebration of our men and women who have served and are serving in the Armed Forces. My Dad is one of those vets. He fought – as Archie Bunker used to say – in The Big One – WW2. And while he’s taught me a lot over the years, he and his fellow vets teach us another really valuable business lesson to go along with all the others. Continue reading
Tag Archives: Customer service
Mad As Hell
I watch TV news a bit. Local stuff, national stuff, the left, the right, and the ones that try to play it dead center. You know what comes across louder than almost anything else? People are angry. Fed up. Ready to bring down their righteous wrath on just about anyone and anything these days. I get it. Been there, did that, got the shirt, amigos. And I think that while it’s profoundly unsettling in many ways, I think it can also work to everyone’s benefit. Continue reading
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No One Cares
You might think I’m feeling unloved this morning from the title of this post. Far from it, but thanks for reacting that way. Instead of a statement of depression, futility, or anger, the title is actually something that we all need to remember as businesspeople. It’s more about humility. Pretty Zen for a Monday, huh? Continue reading
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Consult Keith 