Some random thoughts to end the week. You can tell I’m feeling lazy since I stole the title from Rolling Stone. I’ve kept some of these rattling around in the back of my brain for a bit hoping they’d emerge into full-blown posts. Alas, they’re more notions than full ideas – seeds that haven’t quite bloomed yet. Continue reading
Tag Archives: Customer service
The Problem With Cheap
Ever been left at the gate by an airline? I almost was twice – once because a connection was late and the other in circumstances similar to the story I’ll get to in a second. It’s an incredibly frustrating feeling under any circumstances and when you believe it wasn’t really due to anything you did that frustration can change to anger rather quickly. Which is why I read reports like this and wonder what the airline is thinking. Continue reading
Filed under Uncategorized
Stupid Company Tricks
Will the stupid things companies do ever cease? Maybe when the companies themselves go out of business for being complete idiots, I guess. But in the interim, they sure provide a good amount of material for this space. I only found three examples over the weekend (I know – slacker) but since they’re all pretty egregious, I thought I’d share them.
Filed under Helpful Hints
Consult Keith 