Last night was the first night of Hanukkah. You’ve probably seen a version of the candelabra that is used to hold the candles that are lit each night of the holiday. You might not, however, have noticed that while the holiday goes for 8 nights there are spaces for 9 candles in the candelabra, called a Menorah. The ninth candle is our business topic today.
That candle is called the shamash in Hebrew, which translates to “helper” or “servant.” It’s not like the other candles in that it sits either higher or lower than the others in the menorah. It’s used to light the other candles, and although it burns just as brightly and sits in the same candelabra, it’s different.
What this brings to mind is how those of us who have grown up into managers and executives become very much like the ninth candle. We’re servants and helpers. Our job is to help the other members of the team to do their job, much like the shamash enables the other candles. Where we get into trouble is when we forget that. The people who actually do the work don’t serve us. They serve the organization, its goals, and customers.
Think about the best boss you’ve ever had (and I hope you’ve had some great ones!). My guess is that they were clear communicators who respected you as a person and as a professional. They probably never talked down to you when you didn’t understand something and were always pushing you to be your best self. They were also willing to get you whatever you needed to do your job, to the extent they could whether that’s a better computer or a pencil. They were also unwilling to let a weak team member jeopardize the entire team so they were clear about standards and held everyone to the same ones.
As you pass by a menorah (whether it’s a real one or a picture) this Hanukkah, remind yourself that while you may be the boss, you’re also a shamash, a ninth candle that’s a part of the team. You might sit higher up but you’re really there to help. Make sense?
It’s Foodie Friday and the topic is time. Now, what the heck does time have to do with our usual Friday food rant? As it turns out, quite a bit. I was reading this article from Eater on the year’s advances in food technology. What struck me as I read the piece wasn’t so much any one piece of tech (although I’m not sure how I’ve lived without a bacon emoji until now) but how many of the innovations had to do with time.
There are a few items mentioned that reduce the time a customer needs to wait in person to be seated. There are other that reduce the time a customer needs to wait to receive their food after placing their orders. Still others involved getting take out food delivered in less time (nothing like a speedy drone to beat the traffic!). 80% of the innovations mentioned in the article involve saving time somehow, mostly to benefit the customer but in so doing also increasing service capacity and, in theory, profits. We love those win-win scenarios!
All this time saving does, however, beg the question: what are people going to do with the time savings? It seems these days that the answer involves consuming more content and the marketing messages pushed through the channels containing that content. Let me throw out a different thought.
Since so many people, in the food industry and elsewhere, seem to be wanting each of us to have a little more free time in our day, why don’t we use it to do some of the things we apparently don’t have enough time to do now? You know: read a book or spend a few minutes actually researching an issue that’s meaningful to us so the next time we share a story we’re sure of our facts. Take some of that newly found spare time and go say “hi” to someone in person instead of messaging. Throw a ball to your dog or with your kid.
It’s a season of family and gift-giving. How about we use the gift of time all these innovations afford us wisely?Merry Christmas, Happy Chanukah, Joyous Festivus, and enjoy whatever you’re celebrating!
I hope you all enjoyed your Thanksgiving feasts. apparently, a lot of folks ate and ran for their cars – not to get home before Aunt Sally passed out but to the stores to get a head start on their shopping for the next holidays. I was really surprised about how the Thanksgiving Day newspaper had several pounds worth of ads, in many cases for sales that would be over before many of us were getting out of bed on Friday.
One mistake anyone commenting on things can make is to assume that the way in which we see the world is the norm, and so while I’d never ponder running to a store to try to be one of the lucky 10 people who actually can get the $2 waffle iron (hopefully without a dose of pepper spray as occurred in some places), I know others do. But while retail sales were up vs. a year ago, comScore reported something interesting occurring over the weekend. Continue reading