Tag Archives: business thinking

Big Shot

For our TunesDay selection this week, I want to present a song that I suspect a number of people are feeling this morning after St. Patrick‘s Day.

Billy Joel

It’s from Billy Joel who I consider to be one of the top three American songwriters of the last 35 – 40 years (along with Dylan and Springsteen). It’s called “Big Shot” and it has a lot to do with the morning after as well as some thoughts about the night before. Give it a listen:

I’ll be the first to tell you that music videos from the 1970’s weren’t quite what they are now and this one was no exception.  That said, his tale of the morning after the night on the town resonates in a number of ways.  I realize that Billy is not writing about business – the song is alleged to have been written about either (pick one) himself, Mick Jagger, or Bianca Jagger.  There is one thing, however, I take from the song that has nothing to do with midnight misbehavior and everything to do with business:  being a big shot.

Too many people confuse what they do with who they are.  As Billy writes:

They were all impressed with your Halston dress
And the people that you knew at Elaine’s
And the story of your latest success
Kept ’em so entertained

There is a fine line between having the confidence one needs to be successful in business and the other side of that line which is arrogance.  Great leaders listen a lot more than they speak and when they have the information they need, they act.  Great leaders recognize that while the vision may be theirs it probably took the hard work of a devoted team to make that vision a reality.  When success comes, staying humble might be hard but it’s the only way that success leaves everyone that sees it feeling good.  While I suppose that being a rich jerk has its pluses, success (and money) often doesn’t last.  The people you see on the way down will remember how you were on the way up.

The song ends with this thought:

Well, it’s no big sin to stick your two cents in
If you know when to leave it alone
But you went over the line
You couldn’t see it was time to go home

I’ve seen people in high positions who overestimate their capabilities and are out of touch with reality.  They think their two cents are gospel.  The Greeks had a word for it: hubris.  I have one too: stupidity.  Staying humble doesn’t make you weak just as having a big job doesn’t make you a big shot.   That’s my take – what’s yours?

Enhanced by Zemanta

Leave a comment

Filed under Helpful Hints, Reality checks

St. Patrick And Your Business

photo credit: Lawrence OP via photopin cc

Happy Saint Patrick’s Day! This is one of the two days of the year (the other being New Year’s Eve) I like to call “amateur night.” People who rarely drink to excess seem to do so and the streets and trains are filled with people who were over served. All this in honor of the patron saint of Ireland.   As you can see from the statue, nearly every representation of him makes reference to his banishing the snakes from a country where they apparently never lived.

Patrick had the right idea even if the facts are a bit murky and that’s our business point today.  While different religions view snakes in different ways, a snake does get the blame in the Old Testament for tempting Eve in the Garden of Eden, thereby earning a reputation as a symbol of evil and plotting.  We see those kind of snakes all the time in business.  You know the ones I mean.

They might be the kind who pat you on the back and smile while they’re looking for a soft spot into which they’ll stick the knife.  Maybe they’re the ones who spread fear, uncertainty and doubt to create non-existent problems while presenting themselves as the only ones who can solve those problems.  Or maybe they’re just the people who come to work each day and are incapable of making decisions while keeping their conscience fully turned on.  They’re snakes and they need to go!

There are also systematic snakes.  The gremlins that inhabit all machines so they fail at exactly the wrong time and for which we have no back-up plan.  The process that ties up way too many people to produce way too little return on that time investment.  You probably know of quite a few of these in your business.  Why not take up St. Pat’s staff and drive all the snakes away?  Today is as good a day as any, before you have a sip of the green beer, isn’t it?

Enhanced by Zemanta

2 Comments

Filed under Thinking Aloud, What's Going On

Stupid Beer Tricks

I love stories like the one I’m about to share.  They’re the sort of tales that make points that are so blindingly obvious it makes my job as your friendly screed-writer extremely easy.  Well talk about a few of them in a minute but first, the details.

Draft A Bud

(Photo credit: Brave Heart)

Our story comes to us from Boise, Idaho, and the CenturyLink Arena.  This is the home of the Steelheads, a minor league hockey team and the Idaho Stampede of the NBA D League. It also hosts concerts.  Not surprisingly, they sell beer there.  Small beers for $4, large beers for $7.  Not very much unusual or instructive there.  One night at a game, two fans bought one of each size beer and, as fans sometimes do, tried to figure out if they were better off buying big beers or small beers.  As it turned out, although the $4 and $7 cup were different in appearance and shape, they held exactly the same amount of beer.  You can watch the video below to see it for yourself.  When confronted with this, the arena said they’d ordered the wrong size cups.  They’ll have a chance to prove that in court since the fans are now suing them.

The business points are pretty obvious.  Someone thought it would be a good idea to put the arena’s bottom line ahead of honesty with its customers.  They can’t really have thought that no one would figure this out, could they?  As we’ve said quite a few times here, happy customers will sometimes tell someone else but unhappy customers almost always will, and loudly.  As I’m writing this the video has almost 560,000 views and the story has been picked up by major news outlets.

What has the arena done to correct the problem?  Why they bought new cups, of course, and said they’re sorry.  Except in so doing they tried to pull another fast one since there is still better value in the small cups. Forty-eight ounces of beer costs $14 if you purchase two large beers or $12 if you purchase three regular beers.  The management thinks fans can’t do math.

To stay in business we can’t treat our fans as morons.  We can’t try to pull “a fast one.”  We need to provide excellent value for their money and treat them with respect.  That’s not so hard, is it?

Enhanced by Zemanta

Leave a comment

Filed under Huh?