Tag Archives: twitter

Not So Spry

Yesterday, I had one of those nasty experiences that teach us a lot about good business practices. The story I’m about to tell you doesn’t contain much in the way of news but it does serve to remind us all about a few areas of best practices.

I use Spry to host my web site and my company mail. I access my mail via Thunderbird, Gmail, or my Blackberry depending on where I am and on what computer.  When things became, as they say in the movies, “quiet…too quiet”, I dug a little deeper. Continue reading

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Filed under Helpful Hints, Huh?, Reality checks

People, People

Postcard image of :en:Douglas DC-7 in :en:Delt...
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Sometimes things do work out well.  For me, a long-planned vacation is going to happen thanks to someone at Delta Air Lines. For you, this will be the last post on my airline miles!

The business lessons we can take away from the Missing Miles incident won’t go away and the fundamental one is something I’ve written about over and over: don’t confuse the technology with the business. In the case of Delta, their smart business skills overcame their not so smart use of technology. Continue reading

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Delta Deux

Delta Air Lines' flagship, the Boeing 777-200LR.
Image via Wikipedia

Thank you all for the encouraging mails and tweets yesterday after reading the post on my saga with Delta Air Lines. A few things happened yesterday and while the situation isn’t resolved, some progress was made. At the same time, as I found a few more ways to interact with Delta, I had a few more thoughts appended to my thinking on their customer care efforts. Continue reading

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