Tag Archives: management

The Ryder Cup’s Lessons

The Ryder Cup 2012

The Ryder Cup 2012 (Photo credit: proforged)

I said to myelf late last week I wasn’t going to do it.

The notion popped into my head to discuss The Ryder Cup but I said “no, it’s really a business blog and you’re spending way too much time on golf even if it does relate to business.”  Then, of course, The Ryder Cup actually took place and the final day was one of the most thrilling things I’ve ever seen in sport (even the Mrs. sat down and watched which generally requires it to be The Olympics or some sport set to music).

There are some great business points we can take away from the competition, no matter how you feel about the outcome.  The European side made a historic comeback on the last day – equalling the one made by the U.S. side in 1999.  The Americans didn’t lose this thing – the Europeans won it.  That’s a big difference.  When your opponent makes three long (over 25 feet) putts in a row to win the last three holes, you were beaten, you didn’t lose.  I wrote about that a few months ago and that will suffice.

Another thing you might hear about today was how badly a few members of the U.S. team performed throughout.  Tiger Woods earned 1/2 a point in 4 tries.  Steve Stricker, who was put on the team as a Captain’s pick mostly because Tiger likes to play with Steve as his partner, didn’t earn a single point.  Lesson: you can’t count on a high performer who is in a slump to break out of that slump as a strategy.  While Tiger has demonstrated that his game can be what it once was in VERY limited doses (one or two rounds out of a four round tournament), he is far from the consistently dominating player he was 10 years ago.  Counting on any great performer who is off form is not a sound strategy (and Tiger has never played well in Ryder Cup!).

Lesson 2: changing your business strategy to honor the wishes of someone who isn’t a key to the plan (Stricker on the team to benefit Tiger), is nuts.  Even though Steve is a top player, there were other players left off the team who have been playing better the last few months and might have been better choices.   As the CEO (or team captain in this case), you do what’s right for the overall strategy.

Lesson 3:  the power of strong motivation.  The Europeans were playing the first Cup since the death of Ryder Cup legend, Spaniard Seve Ballesteros.  He was a mentor to many of the golfers on the team and the team literally wore Seve on their bags and shirts.   This team would not quit and was highly motivated to honor his memory.  As leaders, it’s our job to foster this sort of passion.

Finally, we learn the lesson of working as a team.  Golf is a solitary sport yet The Ryder Cup forces golfers to play matches as a team two of the three days.  The Captain needs to send out singles matches with the overall team’s play in mind on the third day.  For whatever reason, The European golfers seem to be able to subordinate their own egos and style of play to that of the team while the Americans have more difficulty   Something to think about when hiring and something to stress to your team.  It’s a different game working as a unit.  Not everyone can adjust.

This was great drama and a massive display of skill and passion by the Euros.  Like Seve, who often made impossible shots look routine, they were inspired by their Captain to “believe” (his word) that they could do the impossible and come back.  They did believe, they did come back.  Can you get your team to that same sort of belief in themselves?

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Heat

For our Foodie Friday topic today, let’s have a cup of coffee.  Actually, let’s get some inspiration from one – specifically from Jerry Seinfeld‘s new web series Comedians In Cars Getting Coffee.  If you haven’t seen it, Jerry goes out for coffee with another funny person – Michael Richards, Carl Reiner, and Larry David among them.  It was in the Larry David episode – Larry Eats A Pancake – that we get today’s food – and business – point.

Jerry remarks that as a pancake gets cold it becomes less appealing   “Once it cools off it loses its allure.” Why is that?  “Heat doesn’t have any flavor…what does it do?”  Larry’s response – “it warms you” is very Kramer-ish.  But it’s true – heat doesn’t have any flavor although it certainly does affect the things that do.  Many dishes are best served at or near room temperature while some foods are disgusting at that temperature.  Food that’s too hot loses flavor, as does food that’s not quite warm enough (putting aside things such as ice cream, of course).  It’s not just the intrinsic flavor of the food that affects the perceived quality.  It’s also the intangible value of the right temperature.

The same holds in business.  It’s the difference on the customer experience on Jet Blue vs. that on Spirit air.  Two discount airlines with many of the same features and requirements (there’s a charge for everything!) but the “heat” of one is perfect and make it delicious while the other is served cold and isn’t something I’ll go near again.

We need to pay attention to the “how hot” as much as we do to the “what.”  Heat can “warm you” or it can burn you.  It can mask flavors or enhance them.  Focus on the “heat” factor you’re generating and you’ll be surprised how appealing the same old stuff can seem.

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Atonement

Yesterday was Yom Kippur, the holiest day of the Jewish year. For those of you unfamiliar with the holiday, it concludes the 10 day period at the start of the Jewish calendar – Rosh Hashanah – head of the year – during which all Jews are supposed to reflect upon the past year and examine how they’re going to change their lives going forward. One also seeks forgiveness from those against whom he has transgressed – both those of this earth and higher powers. There is a lot of other imagery connected with the period – inscription in the Book of Life being a big one – but I think there’s something each of us can take as a business lesson in a non-denominational way.

We all get off track.  Sometimes it’s in little ways like eating badly or drinking too much.  Sometimes it’s in big ways like alienating our families or hurting friends who love us.  The concept in Judaism of repentance is called Teshuva  which means “return”.  I love the notion of coming back to one’s self as well as to the basic human tenets that are common to all religions and peoples.

We can take a period of reflection and “return” in our business lives as well.  The most obvious way is for us as individuals   Whom have we alienated this year?  What client have we taken for granted?  But it a bigger opportunity.  How has the business diverged from the mission?  Why have we stopped getting better and are just marching in place?  What can we be doing to grow our people but are ignoring?

We ask those kinds of questions from time to time but I guess I’m suggesting that it become a more formal process.  Set aside a period every year for “return” thinking.  A period of repentance?  Maybe, in some cases.  But in all cases a chance to change.  A chance to regret past bad actions and to vow not to repeat them.  Most importantly (this is true in the religious sense as well), to correct the transgression.  To apologize.   To make restitution.  Whatever is right and lets everyone move forward with a clear conscious and a vow to do better.

Sound like a plan?

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