Ever deal with a hot stove or wet paint? Most of the time, the latter has a sign posted around it that says exactly what it is. Generally, most people avoid it but there’s always some genius who has to check it out by sticking a finger in to see how wet it really might be.
If you’re a parent, the hot stove lesson is teaching your kids to pay attention to feedback from others about things going on around them. I tell you it’s hot and if you ignore me you’re going to be sorry. Which is why I find something really perplexing. Continue reading
Tag Archives: Customer service
Don’t Touch!
Filed under digital media, Huh?
Your Mother
In certain parts of New Yawk, one doesn’t speak of another’s mother unless one wishes to get grievously hurt. However, today let me talk to you about your mothers. My mother too. And my father, brother, sister, cousins, and other assorted relations. Yours too. You see, they’re the ones some folks seem to forget when they stop being people and put on their titles. Continue reading
Filed under Uncategorized
Bulletin: Research Demos Common Sense
“Because I say so” is a line guaranteed to get you in trouble as a parent. It means you’ve reached the end of your rope in terms of logic and are resorting to the tried and true tactic of bullying. Having been there myself, I’m not criticizing – I’m just saying…
The reason I bring this up is that it sometimes we all use that line with respect to stuff we just know. It’s true because we say so but also because we just know. You just know Bruce is going to put on a good show (he did!). You just know no matter what one political party does the other one will criticize them (boring). And you just know that good customers get more angry with you when you screw up than do casual customers. Except today there’s some research that says so too. Continue reading
Filed under Helpful Hints, Reality checks
Consult Keith 