Those of you in the NYC area have heard of Stew Leonard’s. For the rest of you, Stew’s began as a dairy store (Clover Farms I believe) and is a sort of supermarket combined with a theme park and petting zoo. Don’t go on the weekend or after school hours!
Recently, a local blogger pointed out yet another quirk (I’m being overly pleasant here) of the “I’m entitled” behavior which runs rampant around here: that of eating much of what Stew sells while you shop by a tiny minority of the customer base. I read Dan’s initial piece and shook my head in sympathy, or at least until a follow-up piece yesterday that featured a great business insight from Stew Junior who now runs the company. I think we can all learn from it.