Tag Archives: business thinking

Most Read Of 2017 – #2

Here is not actually the second most read post that was written in 2017. Why not, you ask? Because the second most read was actually published last week. Called  “You’re On Your Own,” I didn’t think I should run it again so soon. You can read it again (or for the first time) here. This next post, actually the third most read, was published on May 24, the day after we sold our family home of the prior 32 years. It provided me with a chance to reflect on both the mixed feelings I had as well as something any of us in business can take away.  Originally called “A Little Bit Better,” I hope it makes your business life just that.

We closed on the sale of Rancho Deluxe yesterday. I lived in that house for 32 years (almost to the day) and it holds a lot of happy memories. The pictures you see are the view from the yard when we moved in and the day we moved out. As you can see, quite a bit changed. While the core of the house is pretty much how we found it, we added on a few times and changed the old kitchen into office space when we built the new kitchen/family room.

The core of the house itself is over 100 years old and, as with most older homes, wasn’t without issues. Over the years we replaced the furnace (twice!), the roof, fixed sills, removed asbestos, and landscaped. There were also hundreds of little fixes and improvements. We did all that without tearing down the original structure as so many in our town have done. We like to think we left it better than we found it.

That’s really the business point. We often get pulled into situations or projects where there is a lot of history that predates you. One approach that many people take is to just blow everything up and to start over. That ignores the good in what’s been done already. It can also cause a backlash from the people who invested their efforts to get things to where they are when you walk in. The challenge, both with old houses and old business situations, is to leave things at least a little bit better than you found them.

That’s not to say that some things are beyond saving. Sometimes a situation is in such disrepair that gutting it and starting over is the prudent and less expensive course of action. I think, however, that we often get more focused on a solution that may be more expedient and different as opposed to better.

Think about the things on which you’re working. Are you making them better or just patching things up so you can cross them off the list? Is the team happy with what’s being built or are you painting things a color that everyone hates but which was on sale at the store?

I’ll miss the old place while at the same time not missing the almost non-stop series of items on the “to-do” list. It protected us from hurricanes, blizzards, countless minor storms, withering heat, and freezing cold. I always felt that we had to protect it a little. I’m walking away knowing it’s better than I found it and hopefully in good hands for the next 32 years. Can you say the same about what you’re doing?

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Most Read Posts Of 2017 – #3

I hope everyone had a Merry Christmas or at least a nice day off! This week I’ll be posting the posts written in 2017 that were read the most. This first one was written last April after I had some sort of a cold (I’d actually forgotten that!). Originally titled “Clear Headed,” it’s a reminder that decisions made under sub-optimal circumstances are often themselves suboptimal (I’m being kind – they usually are horrible). Enjoy!

I’ve been MIA from this space for a few days (hopefully you’ve noticed). I caught some kind of a bug and it pretty much laid me out for a few days. Body aches, a little congestion, and a foggy brain. I had zero energy and just wanted to sleep. More importantly, I couldn’t really focus my thinking on anything.

This may come as a shock to you but I do put a fair amount of what I hope is clear-headed thought into the screed. While I might have been able to force myself to spend a lot of extra time to write something, I thought it a better course of (in)action just to give it a rest. I’m a big believer in doing nothing when one’s head is foggy and let me explain why.

“Foggy” to me just doesn’t mean the state I’ve been in over the last few days. Foggy is when things are unclear at all. It may be because you’re distracted or it may be because the information you need to make a decision is incomplete, unclear, or inadequate. Jason Day, for example, withdrew from a golf tournament a couple of weeks ago because he was distracted by the fact that his mom was having surgery (she’s fine) and he couldn’t focus. Rather than making bad decisions on the course, he made a great one and left it.

Each of us needs to think along the same lines. Sure, sometimes fuzzy logic is called for because we can’t get enough information. In and of itself, that’s a clear-headed decision you make. Oftentimes, however, anything from a cold to a hangover to a family matter to office politics can reduce or eliminate your ability to focus. Those are the times when we need more time because I don’t concur that a bad decision is always better than no decision.

What do you think?

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The Ninth Candle

Last night was the first night of Hanukkah. You’ve probably seen a version of the candelabra that is used to hold the candles that are lit each night of the holiday. You might not, however, have noticed that while the holiday goes for 8 nights there are spaces for 9 candles in the candelabra, called a Menorah. The ninth candle is our business topic today.

That candle is called the shamash in Hebrew, which translates to “helper” or “servant.” It’s not like the other candles in that it sits either higher or lower than the others in the menorah. It’s used to light the other candles, and although it burns just as brightly and sits in the same candelabra, it’s different.

What this brings to mind is how those of us who have grown up into managers and executives become very much like the ninth candle. We’re servants and helpers. Our job is to help the other members of the team to do their job, much like the shamash enables the other candles. Where we get into trouble is when we forget that. The people who actually do the work don’t serve us. They serve the organization, its goals, and customers.

Think about the best boss you’ve ever had (and I hope you’ve had some great ones!). My guess is that they were clear communicators who respected you as a person and as a professional. They probably never talked down to you when you didn’t understand something and were always pushing you to be your best self. They were also willing to get you whatever you needed to do your job, to the extent they could whether that’s a better computer or a pencil. They were also unwilling to let a weak team member jeopardize the entire team so they were clear about standards and held everyone to the same ones.

As you pass by a menorah (whether it’s a real one or a picture) this Hanukkah, remind yourself that while you may be the boss, you’re also a shamash, a ninth candle that’s a part of the team. You might sit higher up but you’re really there to help. Make sense?

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