Tag Archives: business thinking

Census Day

Did you know that today is Census Day? Yes, I’m aware that it’s also April Fool’s Day although I would propose to you that not many people are in a pranksterish sort of mood at the moment. Most of the usual suspects – Google, for example – have foregone their annual pranks in recognition of the times we’re in. Good job, folks, especially since if last year you had sent around pieces describing how in a year we’re all locked up at home with most businesses either closed or severely affected, you’d be accused of going beyond what’s believable for a joke.

Anyway, have you filled out your census? It is actually the law, you know. More than that, it’s massively important since the census determines how many representatives each state gets in Congress and is used by the federal government to decide how much money to spend on key infrastructure, including roads, hospitals, and schools. You can do it online for the first time. It takes about 5 minutes. If you’ve not completed your form, go ahead and do so.  I’ll wait.

The census is one of the smart things the Founders did when the wrote out the rules by which this country was going to be governed. I look at it as a reality check combined with forced planning. When you think about it, having to adjust reality based on facts is critical to any organization, especially one that claims to represent each and every one of us. It’s not just the government that needs to stop, count, and rethink either.

If there is one silver lining to the current pandemic, it’s that it’s allowing many of us to take a deep breath (6 feet from anyone, please), think about where we are in our professional lives and where we want to go. I’ve spoken with many people over the last month who are looking into business ownership. Some of them are doing so because they’ve lost their jobs and don’t want to be in that situation again. Others are evaluating it because they see an opportunity. Personally, while I think divorce lawyers and midwives will do very well when this is all over, those businesses aren’t exactly something you can jump into (nor are they franchised). I also think businesses involving cleaning, home repair, and remodeling will all do even better than they did when things were sailing along smoothly. You CAN jump into those and they ARE franchised.

My point here isn’t to get you interested in a franchise. It is to get you to use the time you’ve been given to conduct your own personal census. Heck, even if you’re working a full day from home, you’re not commuting to the office as you might have done. Use that time to take stock of what you want to be doing and how you’re going to get there if it’s not what you’re doing now. If this virus has shown us anything it’s that the world can change in a flash and the more we can control our own situation, the better off we’ll be. Make sense?

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Filed under Consulting, Franchises, Thinking Aloud

It’s Time For Comfort Food

It’s Foodie Friday and I can’t think of a more appropriate topic for these times than comfort food. I suppose that what’s considered comfort food varies from person to person. Generally speaking, I always think of it as some food that brings back wonderful memories. It’s the stuff we eat when we’re stressed, and if you’re not stressed even a little bit at the moment you’ve obviously not been paying attention.

I wrote about comfort food way back in 2008, even before Foodie Friday became a thing. I’d actually forgotten that I had done so until I saved the first draft of today’s post and WordPress attached a “2” to the title, to let me know there was already a post of the same name somewhere on the screed. 

Anyway, here is what I wrote then. Enjoy it. Please stay home and cook something comforting this weekend.

Everyone has something they eat that evokes happy memories.  Something that makes you feel warm and safe even if you don’t quite know why.  It could be something your Mom cooked for you when you were sick or down.  It could be something you associate with a meaningful experience.  But everyone has one or two or maybe more.

One of mine is beef flanken – I know – you never heard of it.  Basically, it’s short ribs cut across the ribs instead of in between the ribs and cooked in a mushroom vegetable soup.  Butchers would call this “English cut” and it’s also how the Argentines cut their short ribs.  One eats the soup and meat separately – I love to slather the boiled meat with horseradish.  Hey!  I didn’t say YOU had to enjoy it or find it comforting.  That’s kind of the point – the unique memories and feelings each of us associate with the item.

Given all the positive feelings evoked by comfort food, the question for me is always how can I get my clients or business partners to feel about me as they do their favorite comfort food?  If each of us can click with someone that deeply, we must be doing something right.  Implicit in that is that a “one dish fits all” approach won’t work.  Every partner is unique.  Each one needs to be dealt with on an individual basis according to their tastes.  It may not be easy to figure that out, but once you do it’s incredibly rewarding.

What’s your favorite comfort food?  Do you have any idea how to become someones?  Leave a comment!

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Filed under Consulting, food

Quit Selling

What the heck do you do when everything changes in a couple of weeks? I fell behind reading my daily newspapers and as I was catching up it dawned on me that nearly everything I was reading related to a world that really didn’t exist a week later. The sports sections were previewing games and events that will never take place. Forget the numbers and analysis on the financial pages. Even the front pages dealt with topics that now seem so unimportant.

People can’t travel. You can’t really go out to eat or hang out with friends. Who could ever have imagined that the bars would be closed on St. Patrick’s Day as they were here and in many other places. Those are just a few examples of the devastating impact this pandemic has caused and the businesses that can survive this will be badly damaged. Many others won’t survive at all.

So If you’re a businessperson what can you do? May I offer a radical thought?

Quit selling. I’ve received many emails from companies that are behaving as if nothing is different. They’ve not changed their tactics or messaging at all. Others have done even worse by trying to capitalize on this global tragedy. Not only do I find these messages offensive but I’m making mental notes never to buy from those businesses again.

Everyone is suffering losses of some sort. Some folks are out of work completely with no income at all. Others are trying to work from home while schooling or at least amusing their kids. My parents who are in an assisted living facility can’t leave their room. Meals are sent up and there is no socialization. I think it’s the right course of action but I feel horrible for them and the other residents. People have had to cancel vacations and weddings. Others can’t attend funerals of loved ones. Everything has changed.

So quit selling. Recognize that now isn’t the time. If you give any sort of credence to the notion that you need to love your customers, love them now by asking how you can be helpful. Ask what you can do for them and not what you can sell them. There will be plenty of time for that when things return to whatever normal will become.

Maybe it’s a radical thought but these are times that call for radical thinking, don’t you think?

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Filed under Consulting, Reality checks, Thinking Aloud, What's Going On