I am the best consultant in the world. I hereby proclaim myself the king of all consultants. There I said it. It is now absolutely true that I said it and if a blog or newspaper or one of you quotes me as saying it, that quote is 100% true. You’ll not get me denying having said it. There’s only one problem with that fact: the statement itself may not be true. So what does this have to do with you and how you approach things? Continue reading
Category Archives: Reality checks
Hi Mr. Ritter
In my mind, the three words in the title of today’s post are sort of the consumer equivalent of three other words: “We Love You.” Let me explain and let’s see if you get to the same place.
There’s no business with which one does business that’s more intimate or important than your doctor. I’m sure we’d all like to think of those practices as something other than a business but let’s be real; and as such, they need to consider the same things all of our businesses do with respect to customer service. I hasten to add, by the way, that in their case, lousy customer service can result in consequences far worse than the water company misplacing your account info.
In any event, I have a great side by side comparison for you to ponder. Continue reading
Filed under Helpful Hints, Reality checks
Sanity
I’m not sure if you were one of the 250,000 or so folks who went to Jon Stewart‘s rally over the weekend or if you, like me, watched any of it on TV. For the most part, I thought it was great satire and I mean that in the purest sense of holding up a mirror to individuals or society as a whole so we can see the ridiculous nature of some of what goes on.
As you guys know, we don’t do politics here, but since Election Day is upon us, I think we can take a few of Stewart’s points, which he intended for politicians and the media, and apply them to business. Continue reading
Filed under Reality checks
Consult Keith 