Today is National Golf Day. I know – just what we all need – another Hallmark holiday. But before you rush right out to buy your loved one a card, let me point out a few things that one can learn about business and reputation management that today might bring forward. Continue reading
Filed under Reality checks, sports business
Sometimes things do work out well. For me, a long-planned vacation is going to happen thanks to someone at Delta Air Lines. For you, this will be the last post on my airline miles!
The business lessons we can take away from the Missing Miles incident won’t go away and the fundamental one is something I’ve written about over and over: don’t confuse the technology with the business. In the case of Delta, their smart business skills overcame their not so smart use of technology. Continue reading
Filed under Helpful Hints, Reality checks
Thank you all for the encouraging mails and tweets yesterday after reading the post on my saga with Delta Air Lines. A few things happened yesterday and while the situation isn’t resolved, some progress was made. At the same time, as I found a few more ways to interact with Delta, I had a few more thoughts appended to my thinking on their customer care efforts. Continue reading
Filed under Helpful Hints, Huh?, Reality checks
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