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President Kennedy

Fifty years ago today I was sitting in my third grade class when a teacher came in sobbing.

John F. Kennedy

Cover of John F. Kennedy

President Kennedy had been shot and the next few days have been burned into my brain ever since.  Strangely, all of those memories are black and white, since that was the kind of television we had at the time.  In retrospect, the day and his death ended an era of hope in this country as we moved into an era of conflict and chaos.

Smarter people than I have written about JFK’s impact but I thought it might be appropriate to translate a few of his thoughts into business thinking since that’s what we do here on the screed.  As is also our custom, I’m going to avoid the politics of what he had to say as well as what others had to say about him and his administration.  First, the most famous quote from his Inaugural Address:

Ask not what your country can do for you, ask what you can do for your country.

In business terms, this is a recurring theme here.  Flip “country” to customer and I think you’ve got a solid paradigm through which you can view almost any business decision.  Next, the quote that triggered what might be his most enduring legacy:

I believe that this nation should commit itself to achieving the goal, before this decade is out, of landing a man on the moon and returning him safely to the earth. No single space project in this period will be more impressive to mankind, or more important for the long-range exploration of space; and none will be so difficult or expensive to accomplish.

While we can debate the merits of the space program (and I wrote about that a while back), I don’t think there’s much debate about two things.  One, that program contributed to the rapid advancement of many of the technologies you’re using at this very moment to read this.  Those same technologies are driving a lot of growth in our economy and around the world.  Two, and this is the main business point, the imperative to think big thoughts.

No business can succeed by standing still.  What’s the next frontier?  How can we be better and lead?  Kennedy viewed space as a defense project which is clear when you read the address from which the quote is taken.  Dreaming big is a great defense, because the odds are your competitors are trying to as well.  As the space program has proven, the by-products of big ideas are often more valuable than accomplishing the goal itself.

Finally, Kennedy took office as a 43-year-old, following President Eisenhower who was 71 when he left.  He was the first president born in the 20th Century and projected an image of youth and excitement.  His language was forceful and filled with imagery of destiny and long-term thinking about solving problems.  That’s a great model for anyone who presents ideas which most of us do on a regular basis in business.

What happened 50 years ago today was a tragedy.  I wonder sometimes how different this country – and the world – might be had Kennedy served two terms.  While his presidency wasn’t without controversy and crisis (if you haven’t seen the movie Thirteen Days, find it and watch it!), it’s his legacy of civil rights, social programs, NASA, and the Peace Corps that stand out in my mind.  His approach to leading is a great model despite some of the personal foibles he had, and taking his approach to business issues isn’t bad either.  You agree?

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Pimento Cheese

We normally do food related posts on Fridays here on the screed but since there is something else that deserves out attention happening tomorrow I’m doing our Foodie Friday Fun post today.

Pimento cheese on Ritz crackers.

(Photo credit: Wikipedia)

This week’s topic is a food that is a staple here are Rancho Deluxe and in many homes – most of them a lot further south than here – around the country:  Pimento Cheese.  For those of you unfamiliar with it, pimento cheese is a blend of cheese and pimentos and other ingredients.  About the only thing about which most folks agree is that it has to have cheese and pimentos and that some of the cheese needs to be yellow cheddar.  Things diverge from there.

Mayonnaise?  Pickle juice? Worcestershire sauce?  Other cheeses?  Cream cheese? Cayenne pepper?  Vinegar?  Depending on one’s tastes and, more importantly, family traditions, the answer is a resounding “yes” or unwavering “no”.  Every family has its own recipe and unique prep method.  Basically, if it’s not made the way your mom or grandmother makes it, the spread is just not right.  It’s a simple food that restaurants often dress up (Abbamare infused pimento cheese with heirloom peppers – shoot me!) unnecessarily. It’s also the sort of food that demonstrates a few very basic truths about business.

First, when you’re charging people with a task, be very specific if you’re expecting a specific result.  “Make me pimento cheese” can mean very different things.  “Use this recipe and make me pimento cheese” gets you a better result.  Second, there is usually more than one way to get an excellent solution.   For those of us who didn’t grow up with a family recipe, tasting different variations on the theme got us to the cheese we enjoy today.  Keep an open mind – accept that many roads lead to Rome – and you’ll be better off.  Finally, don’t make the simple overly complex.  The differences between homemade mayo vs. jarred and imported small batch cheese in pimento cheese are silly other than to justify charging some outrageous price.  Simple is generally better, faster, and more cost-effective.

As with many things in the kitchen and in the office, different people hear the same thing in different ways.  Our job is to get everyone on the same page, working towards the same final product.  Then we get to stand back and watch people enjoy!  You with me?

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Are You A Workplace Troll?

Anyone who runs a website or a blog is familiar with trolls.

By Åsmund Ødegård from Oslo/Ås, Norway (Hunderfossen Uploaded by Arsenikk)

You know them – the evil ones who pop up from underneath a log someplace, spew forth some usually unprintable comment or begin a flame war, and leave. You are then left to clean up the mess.  They’re not a new phenomenon:

Yet there is a certain race of men, that either imagine it their duty, or make it their amusement, to hinder the reception of every work of learning or genius, who stand as sentinels in the avenues of fame, and value themselves upon giving Ignorance and Envy the first notice of a prey

That was Dr. Samuel Johnson in 1750, long before the internet. But trolls aren’t the topic today. Instead, I want to talk about criticism itself, since in a strange way that is how trolls see themselves.  I happen to think criticism is important, and done well it can be enlightening.  Dr. Johnson believed in critics too:

You may abuse a tragedy, though you cannot write one. You may scold a carpenter who has made you a bad table, though you cannot make a table. It is not your trade to make tables.

That gets to the root of people like me (who read or watch films or eat out) criticizing works (books, films, restaurants) even though we can’t create those things (books, movies, dishes) on our own.  It’s possible to be educated enough in something and to have an informed, cogent opinions without actually being able to do the thing in question.  If not, why do we have sports columnists or book reviewers?

The thing about good criticism is that it’s not of the “you suck” troll variety.  It is specific and measures the work in question against other works and benchmark standards as well as against the reviewer’s own experience.  Not all criticism is negative either.  A review that says something was great is just as useless as the “it sucked” variety if it doesn’t explain the “why”.

So ask yourself this – are you a troll in the workplace when you offer criticism without the appropriate additional information?  Telling someone their work isn’t good without explaining why and helping to find a road to making it better makes you one in my book.  It’s just as bad to compliment someone’s work without explaining why it’s good.  How is the recipient of your nicety to replicate what made it great if they don’t know what that was?

Criticism is an integral part of daily life.  The thing I try to remember is to be a critic and not a troll.  Are you with me on that?

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