Tag Archives: life

Bad Coaching

Most of us seek advice of some sort. It can be as simple as reading product reviews before we make a purchase or a restaurant reservation or as complicated as hiring a business advisor or a life coach. It’s information that adds to our own opinions as we make decisions, and one of the most important life skills is figuring out what’s good information and what’s not.

I thought of this while I watched this video from the European Tour. It’s 4 minutes of that tour’s golf professionals giving advice to a series of amateurs. The advice ranges from the nutty to the idiotic and every one of the amateurs follows it to the best of their ability. It’s silly stuff, ranging from stretching your eyeballs as part of your warm-up to piling grass on the ball to swinging blindfolded to throwing the club.

Here is the thing that resonated: the amateurs hung on every word of this bogus advice because it came from credible sources, tour pros. It reminded me of several clients I’ve had who had been given demonstrably wrong information from consultants or companies that positioned themselves as experts. Unlike the golf example, this wasn’t done as a joke and it did have negative consequences for my clients.

So here are a few things to think about. First, do your due diligence. Make sure the person giving you advice is qualified to do so. Not that there aren’t smart young people, but it’s less likely that a person with two or three years of business experience will have the broad perspective of someone with twenty or thirty years.

Next, avoid generic solutions. Good advice is tailored to the recipient. Golf pros who give the same lessons to everyone are generally horrible teachers. Your business is as personal as your golf swing, and any advice you get must be tailored to you.

If your advisor talks a lot more than he or she listens, dump them. In the video, some of the amateurs question the “tip” they’ve been given but the pro keeps chattering away, ignoring the questions.

I think that’s all good advice!

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Filed under Consulting, Helpful Hints

Winner Winner

Monday for is a day of some reflection since it inevitably follows a weekend of sports watching. This time of year one can watch just about any sport being contested at the highest levels. College and pro football are in full swing, as is world soccer. Baseball is in the playoffs as is NASCAR. The NHL and NBA seasons are just getting started, as is the new professional golf season. Not a Saturday or Sunday passes without a bunch of winners.

Business has seasons but they’re generally not as cut and dry as those in sports. It’s pretty much a year-round effort, but it does have quite a bit of winning and losing that goes on. Every day can bring about a victory: a new contract won, a great new hire, a new position or job, or an improvement in the bottom line that the entire team worked to bring about. It’s important, however, to think about what winning means to you. What does it mean to win?

That implies a few other questions you should be asking yourself and your organization. Why are you doing what you’re doing? That question gets at your purpose and begins to provide the measuring stick for victory. We succeed by effort and by striving to reach a goal or goals. Defining what they are is an important piece for each individual and for the common goals your team needs to have.

As businesspeople, we need to remember that winning is different for everyone. We need to foster an environment where each person can win by their own definition. How can we help one another to improve? How can we put ourselves and our organizations in the best position? The answers to those sorts of questions are what fills up sports TV pregame shows and the analysis of how well each player and team accomplished what they set out to do is postgame fodder. Maybe we ought to do pre- and post-game interviews in our places of business since it would become fairly obvious if we’ve defined winning and set ourselves up to achieve victory. What do you think?

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Filed under Thinking Aloud

Truthiness Wins

If you’re not familiar with the term “truthiness,” you should be. Coined way back in 2005 by Stephen Colbert, it’s a term that refers to

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(Photo credit: Wikipedia)

the belief or assertion that a particular statement is true based on the intuition or perceptions of some individual or individuals, without regard to evidence, logic, intellectual examination, or facts. Truthiness can range from ignorant assertions of falsehoods to deliberate duplicity or propaganda intended to sway opinions.

It was meant to be a term of satire, generally describing a politician departing from an obvious set of facts to espouse something that seems like the truth but isn’t. A dozen years ago, that was a circumstance that was relatively unusual. Today, it’s the norm, both in business and out. If you’re reading today’s screed thinking that I have an answer, you can stop here: I don’t. There are way too many vested interests that have come to rely on truthiness as a way of doing business, and that’s a shame.

Facebook recently admitted that Russian agents used its network to distribute disinformation to roughly 10 million U.S. users in order to influence the 2016 U.S. presidential election. They and other social platforms are trying to figure out how to readily identify “fake news“, all of which fits the definition of truthiness to a tee. To paraphrase Cassius in Julius Caesar, the fault, dear reader, is not in our stars or our social platforms, but in ourselves. We believe what we want to believe thanks to confirmation bias, and the explosion of content sources has made it possible for us never to hear a point of view to the contrary.

This is bad in real life and could be fatal in business. If we only pay close attention to evidence and arguments that support our own thinking on various business issues, and to toss out or ignore contradictory evidence, the odds are good that we’ll fall for something that’s truthy rather than true.

It’s 2017 and truthiness has won, or at least it’s holding the high ground and doing an excellent job of fighting off reality. Our job as business people is to win the battle and put truthiness back into the hands of the satirist from whence it came, both in business and in real life. Are you with me?

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Filed under Huh?, Reality checks, Thinking Aloud