Tag Archives: life lessons

Great Skills

I spent some time last week speaking with a fellow who is trying to change his life. I meet a lot of those folks in my franchise consulting role. They’re tired of working for someone else and want to invest what they’ve saved in creating a new, better life for themselves and their families.

One thing we talk about early on in the process is the skill set the candidate is bringing with them. Have they managed people? Do they like selling? Do they know about technology? It’s not that any skill set is better or worse. It’s simply about identifying what they bring beyond financial resources as we examine the hundreds of possibilities out there.

The fellow I spoke with last week works in auto repair. He’s a “body man.” Unfortunately, many of the auto body repair franchises are well beyond his financial abilities so we talked about some others. I also brought up a franchise that’s involved in drywall repair. He said he didn’t know anything about drywall and he didn’t have those skills. I reminded him that this, like most other franchises, offers a lot of training but putting that aside, I asked why repairing drywall is that much different from repairing sheet metal. He’s now considering the franchise but it raised a good point that we all need to remember.

Many of us focus on the trees and not on the forest. We think about learning a skill in a vacuum instead of the broader application that learning may have. Learning to code, for example, can teach project management, since you can’t perform either one well without a great plan and a flow chart of sorts.  It’s also a good reminder that learning the “broad” skills of communication, problem-solving, and teamwork have application across the board. That’s why so many of the business opportunities I deal with emphasize they want candidates with those skills and will train them on the specific skills needed to be successful.

Unlike Napoleon Dynamite, we all DO have skills and most of us have more of them than we think. What are yours?

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Filed under Helpful Hints

Every Day Is April Fools

How many head-scratching headlines have you seen today? Google’s Files app now cleans your phone screen from the inside? Guy Fieri has been brought in to cater the Champions’ Dinner at the Masters? Roku announced a remote designed to be dog-friendly?

None of those things are true, of course. They’re just three of this year’s batch of April Fool’s jokes that seem to run rampant across the interwebs. Actually, HelloFresh’s announcement of a Unicorn Box, which they say is a “brand new, first-of-its-kind experience will let you eat like a mythical creature. Brush away the confetti to find a box full of farm-fresh rainbows, smiles, and joy right at your doorstep” sounds kind of yummy. It’s so obviously silly that you can ignore it safely. Others, like the Google video of the screen cleaner, are close enough to plausible to have you wondering if they’re a joke or a scientific breakthrough.

So you’re probably dialing up your BS detector as you surf around the digital world today. You probably have seen odd announcements from your friends on social media saying they’re leaving their jobs or investing in gold mines. You know they’re kidding but there is an excellent reminder in all of this.

Every day is April Fool’s Day. There is an awful lot of made-up garbage floating around out there and if we’re not skeptics we’re going to have the proverbial wool pulled over our eyes. Unfortunately, it’s rarely as obvious when something is fake the other 364 days of the year. Check facts using reputable fact-checking sites. Ask yourself who has an interest in what I’m reading being the truth and how does it affect them if it’s not? Read and listen carefully. What’s not being said? Does it seem as if a fine line is being walked with how the words are chosen and phrased?

If you can’t dazzle them with the facts, baffle them with your BS is my paraphrasing of the old W.C. Fields quote (he used brilliance instead of facts).  You need to remember that more people and businesses think that way than you’d expect. Make every day April Fool’s when it comes to picking up what they’re putting down. Make sense?

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Filed under Reality checks, Thinking Aloud, What's Going On

Dunning-Kruger And You

One episode that has stayed with me for many years involved a young employee that I managed. Like most of the folks I hired, he had a lot of raw talent in the areas that you really can’t teach – excellent intellectual curiosity, a good work ethic, etc. As I saw it, my job and that of his immediate supervisor was to develop that raw talent over time.

When review time came up, he asked me when he’d get made a VP. He had been with us about 6 months and had been out of school for about 18 months. Now, most of the people who achieved VP rank were 10-15 years older than him and used those years to develop their work skills to a point that was light years past where he was. I asked him why he thought he should be made a VP and he went on about having paid his dues and that he knew as much as many of the VP’s he’d met.

He was a perfect example of something called the Dunning-Kruger effect, in which people fail to recognize their own incompetence. I see it on the golf course all the time as my playing partners will often try to hit shots that they might be able to pull off 1% of the time or they overestimate how far they actually hit the ball and come up woefully short of their target. The kid was a business example, one with which I’m sure you’re familiar.

Have you ever walked out of a meeting in which someone thought they were being brilliant while it was obvious that they really had no clue about the subject matter? The sad fact, borne out by research, is that the most incompetent individuals are the ones that are most convinced of their competence while the most competent people often underestimate their competence. I’m a believer in knowing what you don’t know and in not assuming that just because you’re smart and very knowledgeable about one subject that you can translate that into expertise in another area without doing the work to understand that area.

It’s not just stupid people who don’t know they’re stupid. Entire organizations can behave this way, believing that they can get beyond their core competency and into another business sector with equal success. Management sees that the business has a good year and deludes itself into thinking the organization is performing at peak efficiency when competitors are actually doing better and are gaining share.

We need to be on the lookout for Dunning-Kruger everywhere. For businesses, use an independent standard of measurement, hopefully, something that’s reflective of your entire industry. As individuals, a little humility and getting outside your own bubble helps to keep your perspective. That kid didn’t make VP and in fact, ended up leaving the organization to a higher level job from which he got fired. He Dunning-Krugered himself to unemployment. I’m sure he was convinced it was due to something other than his own incompetence. You’d never make that mistake, would you?

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Filed under Helpful Hints, Huh?, Reality checks