Tag Archives: golf

Stepping Out

I hope everyone had an enjoyable long weekend.  One of the enjoyable things I did was to play in a scramble, which is a team-based golf tournament.  In fact, this format was a step-out scramble in which everyone hits a tee shot and then whomever hit the tee shot the team selects to use can’t hit the next shot.  Everyone putts once the ball is on the green, but if the approach misses the green, the person whose approach shot you’re using still can’t hit.

It’s a interesting format that forces the team to make tough choices from time to time.  Do you pass up using the best (longest, most accurate) shot because you need the player who hit it to hit the next shot as well?  If one ball is close to the pin but not on the green, do you pass up one player chipping or do you take the longer shot where all four can putt?

Of course, there are a few business points here.  First, this format demonstrates once again that a solid team can achieve things than no individual member of that team can.  We finished three under par – none of us has ever shot anything close to that on our own.  Second, different team members bring different skills to a task.  We had a person on out team who could not hit a ball more than 125 yards but was deadly accurate putting, where she saved us more than once.  She contributed as much as the gorilla who drove the ball 270 yards but kept missing greens with approaches (ahem…).  Third, and most important, the team has to learn to function without key members from time to time.  The unique thing about this format is the immediate loss of someone who has just made a key contribution – best drive?  Sit down!

The decision-making process was fascinating and the reason I think we did pretty well was that each member of the team performed well when the pressure was on.  We didn’t rely on our best player to hit great shots all the time and bail out the team.  In fact, we were able to the the “A” player try to hit shots that were low percentage because we already had put a ball in play in a good position.  To me, that equates with having some solid operations generating the cash flow that permits a business to try new things that are risky but potentially more rewarding that what the firm is doing currently.  It is, in my opinion, the only way ventures keep moving forward and shooting good scores.

Does your company rely on the “A” players too often?  Is everyone contributing?  Can the better players take time off or do something else for a while and will the team still perform?  Have you been able to try some risky shots while knowing you were safe even if they didn’t work out?

We tied for fourth. missing third by a shot, out of 20+ teams.  Not bad, and a great way to end a long weekend.  Back to work!

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Filed under Thinking Aloud

Feedback

One of the virtues of the interactive web is the amazing amount of feedback it generates.  I’m not talking about the Jimi Hendrix-style, blow your ears off stuff.  I mean the back and forth of conversation that is so critical to any business.  It’s inconceivable to me that a business would shut itself off to that information flow but many do.  Think about trying to reach a human at many of the companies with which you do business.  Websites such as this would not have to exist if it weren’t for the wall-building in which many companies engages.

Part of why I cook and play golf is the feedback.  If something tastes right, you know it, although what is right to me may not be right to my consumers (the other folks at the table).  Hopefully you get that feedback too (they’re not bashful around here about shredding the cook).  The lesson from golf isn’t that one gets feedback on how good or bad the last swing was – that’s pretty obvious based on where the ball goes.  The point is that one has to pay attention to it or you’re going to lose a number of balls.

Hey!  That may be the business point too!  If you don’t want to lose your balls, you need to listen to feedback and react.  Is you company paying attention?  Are you actively soliciting consumer opinions or are you making those email links hard to find?  Does a person answer your phone or is it an endless phone loop to nowhere?

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Filed under Consulting, Helpful Hints

Confidence

The PGA Championship starts this morning and of course the most notable thing about it so far is who isn’t there. The scary thing is that you know that even a few weeks after ACL surgery, El Tigre would be competitive and there’s no doubt in my mind that if the Tour hadn’t fought golf carts in court (ironically vs. Casey Martin, one of Tiger’s Stanford teammates), they’d let him ride if that meant he could play.

What makes Tiger, and Annika for that matter (Lorena has to prove it over time, kids) so hard to beat?  Their confidence.  They believe in their souls that they are going to win every time they tee it up.  More importantly, they make YOU believe the same thing which is why their peers tend to go in the tank when they see either one making a charge.

Confidence is something every person in business needs to have.  There was a book written a few years ago on this by Rosabeth Moss Kantor.

In her view, success and failure are not events, they are self-fulfilling tendencies. “Confidence is the sweet spot between arrogance and despair–consisting of positive expectations for favorable outcomes.” says Kanter.

Bob Rotella, the preeminent golf psychologist, has a new book out as well called Your 15th Club (under the rules, one can only carry 14 at a time).

The 15th Club is the tool that golf stars like Tiger Woods use to block out negative thoughts, doubt, and fear. It is what allows champions to perform at their peak both in practice and during the game. Golfers who lack it find the game elusive and frustrating. Confident golfers play the game as they have always sensed they could play it.

How is your confidence level?  I’m a believer that part of my job as a manager was always to get people to perform at the highest level of which they were capable.  Mostly, that just meant giving them the guidance and tools they needed and staying out of their way.  One of the biggest tools we had was confidence – the belief that we could get great things done.  Do you believe?  If so, does the rest of your team?  If not, what are you doing to address it?

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Filed under Helpful Hints, Thinking Aloud