Today’s thought comes from a friend. She recently had a close encounter of the corporate kind with her local cable company although which company is actually immaterial for our purposes (TWC). In fact, this could be the phone company or an e-commerce site or a doctor’s office. The reason I say this, as you’ll see, is that any number of businesses are guilty of committing the same sins as this one. But I’ll let her tell you about it. Continue reading
Tag Archives: Customer experience
Fresca
My wife had to run out to the store yesterday. With both daughters and assorted friends and family putting in appearances over the next few days, we had to stock up on items such as soda that are generally not consumed by the two of us or the dog in large quantities so we don’t have much around the house. Continue reading
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