Tag Archives: business thinking

What Fresh Fluke Says About Your Business

Fish

Image by malias via Flickr

A little food talk to end the week.  There was a great article in the Times’ Dining section this week about how technology changes everything.  The dining section?  You bet, and it wasn’t the obvious changes many of us foodies have seen in things such as reservations (Open Table) or reviews (Yelp and way too many others) or discounts (Living Social, GroupOn et. al.).  No, this one was about disintermediation and the business point it made was something we should all keep in the back of our minds.

The piece was about fluke but the change is anything but flukey, as you’ll see. Continue reading

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Filed under digital media, food, What's Going On

Great Expectations

Customer Service center at 23d Street downtown...

Image via Wikipedia

Today’s thought comes from a friend. She recently had a close encounter of the corporate kind with her local cable company although which company is actually immaterial for our purposes (TWC). In fact, this could be the phone company or an e-commerce site or a doctor’s office.  The reason I say this, as you’ll see, is that any number of businesses are guilty of committing the same sins as this one.  But I’ll let her tell you about it. Continue reading

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Filed under Helpful Hints, Reality checks

What Ails Us

Black Monday -- FTSE 100 Index from 19 July 19...

Image via Wikipedia

Over the weekend, S&P downgraded the credit rating of the United States, something that was unthinkable not such a short time ago.  This morning, markets worldwide are tumbling.  As you know, we don’t talk about politics here unless those political activities bring us enlightenment from a business perspective and I can’t think of a more perfect example than this.

To reduce this to its simplest form, the credit downgrade was caused (and I’m NOT placing blame on either side here) by our “leaders'” inability to govern.  The effects of this are mostly unfelt yet, but the ones we’re already feeling are pretty bad.   But let’s keep it to business, shall we? Continue reading

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Filed under Helpful Hints, Reality checks