Tag Archives: business thinking

Teshuva

It’s Yom Kippur, the holiest day of the Jewish year.  This was a post from several years ago.  As I read it over, looking for inspiration for something to write on the subject of change and business based on the holiday, I realized that I had expressed my thinking pretty well in the earlier post.  Those of you who celebrate the holiday are probably not reading this until sundown (I scheduled this yesterday in keeping with the spirit of not working on the day). Whether you do or don’t celebrate, I hope you’ll take a moment to reflect.

Yesterday was Yom Kippur, the holiest day of the Jewish year. For those of you unfamiliar with the holiday, it concludes the 10 day period at the start of the Jewish calendarRosh Hashanah – head of the year – during which all Jews are supposed to reflect upon the past year and examine how they’re going to change their lives going forward. One also seeks forgiveness from those against whom he has transgressed – both those of this earth and higher powers. There is a lot of other imagery connected with the period – inscription in the Book of Life being a big one – but I think there’s something each of us can take as a business lesson in a non-denominational way.

We all get off track.  Sometimes it’s in little ways like eating badly or drinking too much.  Sometimes it’s in big ways like alienating our families or hurting friends who love us.  The concept in Judaism of repentance is called Teshuva  which means “return”.  I love the notion of coming back to one’s self as well as to the basic human tenets that are common to all religions and peoples.

We can take a period of reflection and “return” in our business lives as well.  The most obvious way is for us as individuals   Whom have we alienated this year?  What client have we taken for granted?  But it a bigger opportunity.  How has the business diverged from the mission?  Why have we stopped getting better and are just marching in place?  What can we be doing to grow our people but are ignoring?

We ask those kinds of questions from time to time, but I guess I’m suggesting that it become a more formal process.  Set aside a period every year for “return” thinking.  A period of repentance?  Maybe, in some cases.  But in all cases a chance to change.  A chance to regret past bad actions and to vow not to repeat them.  Most importantly (this is true in the religious sense as well), to correct the transgression.  To apologize.   To make restitution.  Whatever is right and lets everyone move forward with a clear conscious and a vow to do better.

Sound like a plan?

Enhanced by Zemanta

Leave a comment

Filed under Thinking Aloud, What's Going On

A Lesson On Sorry

You have probably heard of The Ryder Cup even if you’re not a golfer.  The women’s version of that competition is called The Solheim Cup and it was contested over the weekend.  During the run of play, an incident occurred between one of the European golfers and an American.  I’ll explain it in a second (with minimal golf jargon – you’re welcome) but it’s what has happened afterwards that’s instructive to all of us in business.

Solheim Cup

(Photo credit: Wikipedia)

The cup competitions are match play.  The total score you shoot is immaterial; you just need to have a better score than the person you’re playing on any particular hole to win that hole.  Most holes won wins the match.  Unlike the tournaments you’re used to seeing on TV, a golfer doesn’t have to putt out – finish the hole – if their opponent concedes that the next putt will be made.  Most short (2 feet and under) putts are conceded since at this level, golfers rarely miss anything that short.

What happened was that an American missed a long putt and had an 18-inch putt coming back.  The Europeans walked away from the hole and the green, so the American assumed they had conceded the putt and picked up the ball.  At that point, one of the very experienced European golfers informed her that they had not conceded the putt and the US just lost the hole at a critical point in the match.  Everyone was stunned at this bit of gamesmanship.  While she was correct with the rules of the game (you can’t assume the concession and just pick up your ball), it is way out of line with the spirit of these competitions and how the game is played.

I’m sorry for that long introduction, but it’s what has happened since that’s instructive.  In two words: she apologized.  You can read her heartfelt apology here, and it is a model for how any business or businessperson should act when they have screwed up.  It shows the difference between “I’m sorry” and the far too common “I’m sorry but…” or “I’m sorry if I offended anyone”.

This is how she begins:

I am so sorry for not thinking about the bigger picture in the heat of the battle and competition. I was trying my hardest for my team and put the single match and the point that could be earned ahead of sportsmanship and the game of golf itself! I feel like I let my team down and I am sorry.

She goes on to acknowledge each of the offended parties and to ask for forgiveness, promising to earn back each party’s faith and trust.  The next time I need to say I’m sorry for something, this will be my model.  You?

Leave a comment

Filed under Helpful Hints, What's Going On

Eddie Haskell Software

Our topic today is something so mind-numbingly stupid that I hesitate even to write about it. There was an announcement late on Friday from the EPA about diesel engines from Volkswagen. These are the engines that the automaker markets as “Clean Diesel.” The announcement was shocking. As reported in the NY Times:

Eddie Haskell

(Photo credit: Wikipedia)

Volkswagen has been ordered by the Environmental Protection Agency to recall 482,000 diesel cars in the U.S. over software they say was intentionally designed to circumvent smog regulations. The cars, all diesels from 2009 to 2015, have a “defeat device” programmed to detect when the car is undergoing official emissions testing that only then turns on the full emissions control systems.

Many of you might not remember the Eddie Haskell character from Leave It To Beaver, the old TV show.  Eddie was a bad kid who acted like an angel in front of parents and other adults.  That is apparently what VW designed their software to do – behave nicely in front of the standard EPA tests while belching out unhealthy levels of nitrogen oxide emissions when the testers weren’t looking – as in 40 times more than the allowable levels of emissions..  It’s not something recent either: the bad software is in 6 model years of cars. Nice right?

Here is the thing about big companies.  Rarely does one person make a decision.  In this case, the people (plural) involved have put VW in jeopardy of having to pay around $18 Billion in fines.  At a minimum, they’re looking at the recall of 482,000 diesel cars.  But the automaker isn’t the only company to demonstrate this kind of idiocy.  Samsung has been accused of the same sort of thing to detect speed tests on their phone chips in order to demonstrate speed that really isn’t there in real life use.  Antivirus company Qihoo submitted different versions for benchmark testing than those provided to consumers.  I’m sure there are other examples across other business categories.

Knowing this, would you buy any of the affected products?  I wouldn’t.  What else aren’t they telling us?  How safe/effective/good are their products?  More importantly, if they would knowingly cheat this way, how will they treat me as a customer?  Will they lie to me just as they have to the testers?

This kind of behavior goes global rapidly today.  Like the Cleavers, who were well aware of Eddie’s true personality, consumers are better informed and bad behavior is always front and center.  Putting aside the destruction of the bottom line due to getting caught, how can anyone with an ounce of business sense think this sort of activity is a good idea?

Leave a comment

Filed under Huh?, What's Going On