Tag Archives: advice

Asking Questions

We’ve all been through a job interview at one time or another. Even those of us who work for ourselves meet with potential clients or vendors and an interview of sorts takes place. I always judged the success of those sessions by the quality of the questions asked and I’d like us to take just a minute to think about that topic. I’ve written before about the specific questions I ask a job candidate.  Today is more abot the quality of questions that the candidate or prospective partner asks you.

First, who is doing the talking? Is the candidate or the interviewer guiding the discussion? My feeling is that the candidate should do more of the guiding of the meeting by asking phenomenal questions. Obviously, there are specific things the interviewer or potential client must elicit, but the truth is that a hiring candidate needs just as much information to be divulged in that discussion.

For example, for every discussion point made about the current business, can the speaker provide a concrete example? If not, maybe they’re speaking about that they want and not about what they have. When they talk about metrics, are they actionable and insightful such as cost per acquisition and the average customer value, or are they vanity metrics like web traffic or social “likes”?

Candidates or potential suppliers/partners who ask the right questions and challenge assumptions are way more valuable than those who don’t.  Which are you?

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Posts Of The Year – #1

The post below was originally called Worst. Call. Ever. and was written the morning after the Super Bowl.  Maybe it really resonated with all of you or maybe it was just good SEO, but this became the most-read post of 2015.  It’s the kind of post I love to write: take an everyday event and extract some point that makes us better businesspeople.  Tomorrow we’ll have the year’s top Foodie Friday post (even though it’s Thursday!).  Enjoy.

I suspect you watched the Super Bowl last night. Hopefully, you did so all the way to the end and you witnessed the subject of today’s rant. For any of you who missed it, the Seahawks were driving and were on the 1-yard line, about to win the game. They just had to run it in and had 3 tries to do so (OK, maybe 2 since they only had one time out left). I’ll let the Times explain: 

A team with Marshawn Lynch, one of the best goal-line running backs in football, instead opted for a far riskier option, and Malcolm Butler made them pay, intercepting the ball at the goal line to effectively end the Seahawks’ hopes of winning a second consecutive Super Bowl.

Coach Pete Carroll took responsibility for the call after the game. So did his offensive coordinator, Darrell Bevell. Whoever actually made the call, the decision joins an ignominious list of the worst coaching decisions in sports history.

There is a business point in that decision.  Simply put, rather relying on the proven strengths of his team, the coach opted for trickery.  Obviously, it backfired and they lost the game.  It’s a good lesson for all of us.  We invest a lot of time in building our team and our business.  We come to realize over that time the things at which we excel and which help us win.  Those are the things upon which we must rely, especially during crunch time.  Trying “trickeration” may seem like a fine idea but it usually isn’t as good as doing what is known to work.

It wasn’t absurd to think of trying a pass play when everyone is expecting a run.  What made it such a bad call was that the passing game hadn’t been particularly effective and the Seahawks had lived on Lynch’s running ability all season.  Expecting him to run at you is not the same as stopping him and the Patriots hadn’t done so without at least a yard gained during the game very often.   In business, it’s not about what the competition is expecting.  It’s not about trickery or fooling anyone.  It’s about executing better than they do and producing a better product or service.  Ask Apple.

Thoughts?

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Filed under Huh?, Reality checks

The Tip Of The Iceberg

I”m not sure why, but a lyric from the Rush song “Distant Early Warning” popped into my head this morning:

I know it makes no difference
To what you’re going through
But I see the tip of the iceberg
And I worry about you…

I think that’s something we do in business – see the tips of those icebergs – but we also do a very human thing and ignore them. I’ve been part of organizations that were just as guilty. I can clearly recall a sports sales meeting in the 1990’s in which the sales staff laughed at competing with this little cable sports network called ESPN. Buyers were talking about it, even though their numbers weren’t much at the time. It was the tip of the iceberg, except we didn’t worry.

Those tips surface all the time. A decade ago, no one was “worried” about social media taking dollars from mass media (although what could be more “mass” than social media these days?). Having a highly profitable media business disrupted by consumers watching TV on demand and on a mobile device? A good way to get a room full of executives to laugh.

It’s not just the media business. How many businesses have a written disaster plan in case a server goes down, a system gets hacked, or a natural disaster occurs? Why written? Because there is a high likelihood that you won’t have the time to figure it out on the fly, and it’s possible that members of the team will lose communication. We see the tip of that iceberg in other businesses struggling with floods and hacker incursions, but what do we do about it?

You might also ask yourself about the distant early warnings of burnout. Many of us are stressed, and that constant strain can lead to burning out – a state of mental, physical, and emotional exhaustion.  When was the last time you looked inward as well as outward for signs of those icebergs?  Ignore the distant early warnings at your own peril.

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Filed under Music, Thinking Aloud