Category Archives: Thinking Aloud

My Totally Fake Life

I came across an article last week that I found disturbing. I don’t think it’s news to any of you there that it’s possible to buy fake followers on the various social media platforms. You can buy hundreds or thousands of “followers” on Instagram, Twitter, or Facebook fairly cheaply. I had assumed that this was something that some (dumb) businesspeople did to make their metrics look better. More on that in a second. The article set me straight.

What it said was that researchers at:

Huron University College in Ontario, Canada, who surveyed around 450 participants ages 18-29 through an online polling platform, and found that 15% admitted to buying “likes” from Web sites for their Instagram profiles…25% of respondents said they engaged in digital plastic surgery before posting photos.

Yikes! I guess these people figure that by having large numbers of people following them on some platform that they appear to be more influential. The reality is exactly the opposite because it takes very little effort to figure out that those people are fakes. Running a Twitter handle through Twitter Audit showed me that some person who claimed his million plus followers as a reason to do business with his had, in fact, 96% fakes in that million. It’s ego gratification, the same reason why people lie about their age or their weight or name drop, and it makes for a serious level of insecurity. And yes, there are other tools for other platforms to help spot fakes.

The same can be said when we do this in our business profiles. Some warped social media person will buy likes to show the boss that they are becoming more popular and that the efforts they’re making to garner new followers are paying off. Of course, engagement rates will drop off to nothing (those fake names don’t interact), and in fact, could do your brand harm by becoming spammy through your account.

It’s a little frightening that many of us feel the need to live a totally fake life online. The study found that 31% of respondents said they edited out all the boring details to make their life seem more exciting, and 14% said they specifically craft their profile page to make it seem like their social life is much more active than it actually is. Maybe it’s possible that the people who are posting the most are actually living the least glamorous lives?

Maybe one benefit of getting older on a personal level is the realization that the only one with whom we’re competing is ourselves. More “stuff” – cars, clothes, or followers – can mean less happiness. On a business level, more can be great but fake never is. Your thoughts?

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Filed under Huh?, Reality checks, Thinking Aloud

Foaming At the Mouth

This Foodie Friday, let’s talk about foams for a minute. Food foams, that is, and not the thick ones such as whipped cream, marshmallows, or even cake. I mean the foams that have come out of molecular gastronomy and are made out of mushrooms or parmesan cheese or just about anything else. Throw some stabilizing agent (agar, lecithin,etc.) into a liquid, grab the old immersion blender and voila: foam.

Let me give you two prominent cooks takes on them. The first is Gordon Ramsay:

If I want foam I will stick to my bubble bath after the end of a long week. Watching foam sit on a plate and 30 seconds later it starts to disintegrate and it starts to look like toxic scum on a stagnant pool of crap. I don’t want to eat foams. It’s not good.

Then there is Alton Brown‘s take:

Don’t think you can replace cooking technique with throwing a bunch of flavors on top of something. Any more than you can making it into a caviar. Or making it into a foam. If I live the rest of my culinary life without a seeing another foam, I’ll be OK. I’m sick to death of foam. What does foam do? Cover our bad cooking, by and large.

I must admit that I’m not particularly a fan of foams on my plate but I find the above two quotes of interest to us today because each also contains a business point. Chef Ramsay rightfully points out that when customers purchase a product they expect it to perform and endure. If you have kids, you know the experience of toys being destroyed by lunch time on Christmas. It’s almost as if the toy makers never put the thing into the hands of a 4-year-old to test endurance. But many of us have had the same experience with tech toys and other products. We need to build our products and services to last.

The second quote points out that customers aren’t easily distracted. A nicely flavored foam can’t hide a poorly cooked protein underneath it. It’s great that we design digital products and physical products to look nice but consumers value substance over style in the long run. Just as diners order the protein and not the foam, consumers are focused on the main promise the product is making and not on how pretty it is.

Foams add flavor without adding substance. I think we all need a lot more substance in this world. You?

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Filed under food, Thinking Aloud

It Just Works

I’m old enough and digital enough to have used the first IBM PC and VisiCalc. It wasn’t the easiest thing to use but it pretty much was the only thing. DOS led to other operating systems, primarily Windows, that enabled all of us to work more efficiently. Well, that is, unless we were busy figuring out why we couldn’t print or why we were suddenly deluged with pop-up ads via malware.

English: IBM Personal Computer model 5150 with...

(Photo credit: Wikipedia)

That was always the biggest appeal of Apple products to me. They just worked. My primary computer is a MacBook Air and the thought of going back to a Windows environment, no matter how good the reviews are on Windows 10, is dismaying. I’ve had to help friends with their Win10 issues and it certainly doesn’t “just work.” Then again, neither does my MacBook any longer. Sure, it’s nice that the OS upgrades every year (for free!) but I find myself diagnosing problems constantly now (wifi drops, SD cards being ejected at random, and more!).

My next computer will be a Chromebook; specifically a Chromebook with a touchscreen that can serve as a tablet. Chromebooks do just work. They are malware free. Think about how you work now. Most of it is probably via a web browser and in the cloud – my work certainly is for the most part. And they’re inexpensive – I can buy two decent Chromebooks for the price of a new MacBook or a touchscreen Windows machine. But what does this have to do with your business?

The bulk of customers wants that “it just works” experience no matter what you’re selling. They want their problems solved with the least hassle and for the best value. Notice I didn’t say for the lowest price. Just as there are high-end Chromebooks costing more than some Apple computers, so too is there a segment of buyer that want the high-end product and can afford to pay more if they perceive better quality, better service, or maybe a boost to their self-esteem (think luxury cars). But that’s not everyone.

If you want to brag about your computer’s specs then Chromebooks probably aren’t for you. Honestly, they’re not for everyone – you can’t do serious gaming or Photoshop or video editing. If you’re the type that likes to tweak your settings until they’re just right, you probably want to stick with something else. You need to think about your business in this context too. Are you for some very specialized, narrow audiences or are you for the bulk of the consumer base? If the latter, I’d suggest you focus on the “it just works” experience because history shows that’s how the best businesses succeed. You with me?

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Filed under Consulting, Helpful Hints, Thinking Aloud