Category Archives: Thinking Aloud

Circular Firing Squads

One thing that used to amaze me without fail was when a room full of intelligent people would form a circular firing squad and shoot away. OK, so it’s not literally true, but you know what I mean and you’ve probably been in one or more of these situations yourself.

Photo by Holger Link

It happens when someone surfaces an idea or an argument that deviates from the conventional wisdom or thinking on an issue. Instead of evaluating the new thinking on its merits, people start taking potshots at one another. They should be united against a common “enemy” – the competition, for example, or a big problem. Instead, they attack one another.

I’m not really sure how one combats this. I always used to raise ideas along with all of the flaws inherent in what I was espousing. By showing that I understood the weaknesses in my thinking I was also showing that I could be balanced and not delusional enough to think that every idea I had was gold. What I was hoping for was for others to focus on the good parts of my thinking instead of spending time trying to surface the problems because I had already done that.

Whenever possible, I’d draw pictures of some sort – Venn diagrams, flow charts, whatever – because I believe that pictures are more easily understood, even those drawn by a person with zero artistic ability (me). The goal was always to get the team standing back to back, rifles pointed out at the problem and away from pointing inward at one another.

Creating an environment where new ideas flourish is one of the biggest management challenges. Keeping the team focused on the big goals and not on taking pot shots at one another to further their personal goals is another one. What’s above are some of the ways I do that. How do you do that?

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Filed under Helpful Hints, Thinking Aloud

Hitting Curves

My friend posted a picture of his father on social media the other day. Outside of my own father, he was probably the most influential male in my life as I was growing up in many ways. Aside from wondering why he’s aged and I haven’t as I saw the photo (that’s a joke, kids), it made me recall one thing that he did to teach my friend and me to be better baseball players: hitting curveballs.

My friend’s dad was no ordinary dad when it came to imparting that little piece of baseball knowledge either. He had tried out with the Yankees and the family lore is that had my friend’s mom not told him that she would walk on the marriage, he would have been signed and playing in Yankee Stadium. Obviously, when this guy tells you he’s going to teach you about curveballs, you listen.

For those of you that have never stood in against a pitcher with a lively curve, the pitch starts by heading at your head and breaks down and away from you. That’s what my friend’s father threw at us – pitches that started at our heads and broke in over the plate. Of course, once he felt we were getting complacent about standing in against the curve, he’d toss the odd pitch right at our heads to teach us to look for the rotation of the ball and to duck if it wasn’t going to curve. A fastball at your skull gets you focused very quickly!

Almost every player who makes the majors can hit fastballs. It’s the ones who can hit breaking pitches – sliders and curveballs – who become stars. It’s true in business as well. When things are going along according to plan and not diverging from the track they’re on, things are relatively easy to manage. Even if something appears dangerous (like a fastball heading for your ear) it’s relatively easy to get out of the way if you can see where things are heading.

Learning to hit business curveballs is something that you need to do if you’re going to elevate your game. You need to prepare for them by planning and recognizing that they’re going to show up from time to time. Your team needs to be ready, and you need to think about who can handle curveballs as you’re assembling that team.  People who are regimented and can’t deal with it when events start tracking differently are probably not your priority hires.

Mostly, you need to expect things to go wrong. After bailing out and hitting the dirt a couple of times, I realized that some attempted curveballs don’t break even when the rotation makes it look like they’re trying. It’s better to have to wash your uniform than to repair your skull. Your team needs to recognize that bailing out might be the smartest option when things begin to go awry. Watch out for those curves, learn to hit them out of the park, and your team can’t be beaten. Right?

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Filed under Consulting, Growing up, Thinking Aloud

Something Could Be Gaining

I was watching TV last night and on came a commercial break. There were 5 commercials in this pod along with a couple of promo spots for the network I was watching. When the pod was over, something dawned on me and that has prompted today’s thought.

Not one of the five companies that were advertising was in business a decade ago. Every single one of them was digitally-based and every single one of them was disrupting an existing business sector.

There was an online realtor who would buy or sell you a house without using a local agent. There was the online employment site that would find you a job and serve as your headhunter. There was a site that would pack your pills into individual doses and mail them to you, no trip to the pharmacists needed. The next company would book your next vacation and notify you if now was not the optimal time to book.

I wonder, a decade ago, if the pharmacists thought that they would be threatened by a company that could fill prescriptions in a way no drug store could and at prices that are reflective of their no physical outlet cost structure? Why bother going on interviews with headhunters when you can post your resume and let the algorithm find you interested employers? Why spend on a recruiter when you can have candidates screened electronically and only see the best?

Satchel Paige is quoted as reminding us “Don’t look back. Something might be gaining on you.” I think that’s optimistic. If you are in any business these days, something IS gaining on you and they may be the advertisers whose commercials you watch as they go by. Disruption is a fact of business life and unless you’re thinking about how your business could be replaced, you’re missing the boat.

Make sense?

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Filed under digital media, Reality checks, Thinking Aloud