One thing that used to amaze me without fail was when a room full of intelligent people would form a circular firing squad and shoot away. OK, so it’s not literally true, but you know what I mean and you’ve probably been in one or more of these situations yourself.
It happens when someone surfaces an idea or an argument that deviates from the conventional wisdom or thinking on an issue. Instead of evaluating the new thinking on its merits, people start taking potshots at one another. They should be united against a common “enemy” – the competition, for example, or a big problem. Instead, they attack one another.
I’m not really sure how one combats this. I always used to raise ideas along with all of the flaws inherent in what I was espousing. By showing that I understood the weaknesses in my thinking I was also showing that I could be balanced and not delusional enough to think that every idea I had was gold. What I was hoping for was for others to focus on the good parts of my thinking instead of spending time trying to surface the problems because I had already done that.
Whenever possible, I’d draw pictures of some sort – Venn diagrams, flow charts, whatever – because I believe that pictures are more easily understood, even those drawn by a person with zero artistic ability (me). The goal was always to get the team standing back to back, rifles pointed out at the problem and away from pointing inward at one another.
Creating an environment where new ideas flourish is one of the biggest management challenges. Keeping the team focused on the big goals and not on taking pot shots at one another to further their personal goals is another one. What’s above are some of the ways I do that. How do you do that?