Category Archives: Reality checks

November 25, 2015 · 11:20 am

Getting A Few “F’s” And Being Happy

A roast turkey as part of a traditional U.S. T...

Image via Wikipedia

This is our final screed until Monday.  I’m going to enjoy the Thanksgiving break and hope you can do so as well.  The post below was written the day prior to Thanksgiving in 2008.  It’s still very appropriate, whether your gathering is 20+ people like ours, or just 4 of you enjoying the day and one another.  It’s not the size of the family (everyone who comes is family to me!) that matters or even if some members are missing.  It’s giving thanks for what you have and sharing the day with some people who matter to you.  Happy Thanksgiving!

Thanksgiving is a lot of work in my house – maybe in yours as well.  If you’ve been reading along, you know that the menu planning, shopping, and prep work has been going on for several days and today (Wednesday) is the biggest of the prep days.   Tomorrow is focused on bringing all the pieces together, hopefully at the same time, and entertaining the horde that will descend.  I like to think of those pieces as the three “F”s. It’s also important to take a few seconds and reflect on them.  What?  You thought I meant the various dishes we’ve been wrangling up here?  Nope!

  • “F” number one is Family.  It’s the thing for which I am most thankful and the thing that has literally saved my life over this past year as I’ve made some pretty big life changes.  Having them here at this holiday is a labor of love and I hope they’ll all keep showing up for many years more.
  • “F” number two is Feasting.  We do ask everyone to bring something – an appetizer, wine, or a dessert, usually.  Obviously it’s not because it lightens the work load very much but because it makes them a part of the process.  It’s OUR meal as a family and our shared celebration.  The word “feast” comes from the same root as “festival” (yes, it’s also the same root Seinfeld used for “Festivus“) and we try to make it one.  All those days of prep come together in a 45 minute orgy of eating.  This holiday is very much like Christmas or Hanukah in that way – you prepare for quite a long time and then it’s over way too quickly.
  • “F” number three is Football.  This is America’s national sport and we’re very much a sports-oriented group.  I’ll never forget my Uncle Harry who would sit with us every year and watch the games.  “I don’t understand,” he would say, “they all fall down, they all get up, they do it again.  What kind of game is this?”  It could be paint drying – the point is that it’s a family ritual and through it we bond.

Hopefully those three pieces come together tomorrow in your house or wherever you’ll be as well.  Enjoy them!

Reblog this post [with Zemanta]

Leave a comment

Filed under food, Reality checks, Thinking Aloud

Tagged as , , , , , , , , ,

November 20, 2015 · 11:57 am

Firing The Customer

This Foodie Friday, we have the tale of a restaurant that fired a customer. A regular customer ordered some takeout and asked that it be delivered. The delivery guy, who is autistic, had handed the customer the wrong order from his car (he went back and corrected it immediately). The customer called the restaurant, furious. and informed the owner that the driver was an idiot and strung out on drugs (neither of which was true). I’ll let the owner (via his Facebook post) tell you the rest:  

This driver has worked for us for two years. He is a seriously accomplished University student, has an amazingly inquisitive personality, a wicked sense of humor and one helluva work ethic! You would think, in the year 2015 the majority of the population would have learned or at least heard about autism. I understand that there is a large portion of our population that is content to remain uninformed and uneducated, but that doesn’t give them the right to take that ignorance and turn it into a foul-mouthed rant on two of my employees!

Therefore, we have fired this customer. That address, that name and phone number will be tagged with a DO NOT DELIVER DO NOT ACCEPT ORDER message.

Now, we talk a lot in this space about being 100% customer-focused and seeing the world through the consumer’s eyes.  There are times, however, when we need to fire a client or a customer, and clearly this is one of them.  When you have a client or a customer that does certain things, it’s really time to move on.  Such as?

When there is no longer trust between you.  Maybe you sense there is unethical stuff going on or maybe the communication has become irreparably damaged.  Time to move on.  When clients stop paying their bills on time and don’t have a good faith discussion about the reasons why and the plan to do so, it’s time to stop working.  Financial abuse is abuse nonetheless. Maybe they begin to demand more work (or additional products) for no additional money.  No, thank you.  Finally, as is the case above, maybe they’ve become abusive verbally on a regular basis.  Everyone gets mad once in a while and you can’t make a souffle without cracking an egg or two.  That doesn’t mean a customer gets to cross the line on a regular basis.

Being customer centric doesn’t mean being a punching bag.  No client or customer is worth demeaning yourself to retain.  You might lose a customer, but you’ll lose a headache in the process.

1 Comment

Filed under food, Helpful Hints, Reality checks

Tagged as , , , , ,

November 17, 2015 · 11:40 am

Choosing Ignorance

Ever had some fact creep up on you and scare you to death? I have had that experience this morning. It’s particularly disheartening because we’re coming up on an election year here in the US and one would hope that people are paying a bit more attention to the news than usual as they seek out facts and the information they need to make decisions. No, I’m not going down the political road. The point I’m going to make is about business, but I find it disturbing outside of business as well. Let’s see what you think.

Business Information Systems

(Photo credit: Wikipedia)

An organization called the Media Insight Project, which is an initiative of the American Press Institute and the Associated Press-NORC Center for Public Affairs Research, conducted some research on how Millenials get news. The headline coming out of the research is that the vast majority of Millennials, people who are ages 18 to 34, regularly use paid content for entertainment or news.  53 percent report regularly using paid news content — in print, digital, or combined formats — in the last year.  That goes against the conventional wisdom that younger people won’t pay for content.  While that is a significant finding, in my mind it buries the lede, which is this:

Among those Millennials who say keeping up with the news is very important to them, only half personally pay for news content. And, even among Millennials who do pay for news, free services like Facebook and search engines are their most common sources for obtaining news on many topics.

In fact, as the study looked at different types of information, Facebook was cited most often as the source for national and political news, social issues, as well as crime and public safety even among those people who pay for news content.  Given that what you see on Facebook is based on an algorithm that reinforces your current attitudes and likes, and is NOT meant to provide you with an unbiased world view, this is pretty dangerous in my mind.  It’s a business problem as well.

Just because some Millenials make an effort to have the broader, less tilted sources of news and information available to them by paying, there is no requirement that they listen to those sources.  It’s not really enough to find the information if you’re going to choose to ignore it.  That’s as true in business as it is outside of the business world.  A younger adult’s willingness to pay for news is correlated with his or her broader beliefs about the value of news, the study found.  Your willingness to seek out business information – even paying for it – should also imply that you’re willing to pay attention and not just pay lip-service.  Are you choosing to do so, or are you choosing ignorance?

Leave a comment

Filed under Huh?, Reality checks

Tagged as , , , ,