Category Archives: Helpful Hints

Girls And Boys Just Want To Have Fun

One thing I learned after I began managing people many decades ago is that even though it’s called “work,” it doesn’t have to seem that way all the time. Since I was still pretty young (24) when I got my first managerial responsibility, I still placed a good deal of emphasis on having fun as well as getting the work done. In fact, most of the time when problems arose it was because I had failed to act in a way that would be how I would want my boss to act or that I’d forgotten that for most people, work is what they do and not who they are. Let me explain why remembering to have fun is just as important as remembering to get things done.

I felt I was running a benevolent dictatorship. What I mean is that most decisions were mine because I bore the responsibility for them to the powers that be whether I had made them or not. However, I rarely took those decisions in a vacuum. I got input from my team and always encouraged them to voice their opinions. They knew that I might not decide to do things the way that they wanted but that I’d listened and considered their thinking on the matter.

That’s part of having fun. It’s letting every member of the team feel valued. It’s taking what we were doing together seriously but not taking ourselves so seriously. I read somewhere that great leaders are ambassadors of happy. I like that, especially since I’ve worked for a few bosses to whom “happy” and “staff” were never words that intersected.

People have fun when they know what to expect from their leader. When leaders make a conscious effort to have fun, whether via silly signs or self-deprecating humor or through the constant appreciation of the good work of each person on the team. That’s when “work” becomes a place that’s a lot more than a job or a paycheck. Ask yourself, “are we having fun yet?” Ask your team too. Are you? Are they?

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Filed under Consulting, Helpful Hints, Thinking Aloud

Carrying Yourself Like A Pro

I went to see my parents last week and my Dad and I got to talking about business as we often do. In the course of the conversation, we got into how things are different today from when I broke into the business world and not all for the better. No, today isn’t another chapter in “Keith Is A Cranky Old Man”, but please bear with me if I sound like one along the way. Like the proverbial pile of pony crap, there’s a pony in here someplace.

When I got into business and for the first 20 years I was there, things weren’t all that different from when my Dad was in the same business. The business model was the same and the processes for conducting business was pretty much the same. He was more of the “Mad Men” era than I was although I caught the very end of it in many ways. Things started to change two decades in – they got faster, more complicated and far less personal than when he was a TV guy.

One thing that didn’t change was you had to learn how to carry yourself like a pro. You had to learn how to interact with clients. You had to learn how to dress and to drink (yes, three-martini lunches were real). The older sales types would rib us younger guys mercilessly but they were training us, much as professional athletes will mess with rookies even as they’re teaching them how to dress and behave. I feel as if that’s gone today in many ways and I’m not a fan.

What’s changed now, another two decades in, is that there is so much unprofessional behavior that I’m beyond angry – I’m kind of sad. People who I barely know will ask me to make an introduction to someone they know I know. It seems as if many younger people operate in a transactional way – what can you do for me – rather than on an interpersonal way. Carrying themselves with character and decency seems a foreign notion. Showing up on time and dressed for business (not in a tie, not in a suit, but not in jeans and a T-shirt either) when you have a meeting are foreign notions.

The people who don’t need loans are the ones to whom banks want to give them. I always tried to look like I didn’t need a loan when I went in to ask for one. I carried the same thinking into my business life. Look successful. Carry yourself as if you are and understand the metrics that identify you as successful in your job. Be a pro. Don’t whine. Pitch in. Care about others and the team as much as you do yourself. Is all of that short for grow up?

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Filed under Helpful Hints, Huh?, Thinking Aloud

Phones Up!

I went to a startup conference yesterday and something that I saw going on made me feel…well…old. But it also got me thinking.

I don’t know about you, but I like to take notes at these sorts of things. I’ve always done it, even before my brain stopped remembering what is was I had wanted when I’d walked into the kitchen to get something. When you’re getting hit up with a lot of interesting stuff on various topics all at once, I find that notes read later after the heat of battle had subsided help with context and perspective.

So there I sat, pen in hand, paper on lap. I didn’t bring a laptop although, in retrospect, that should probably be my habit in the future since my handwriting gets so little use that it’s deteriorated. It’s now less legible than most physicians’. Maybe that’s because I do use my laptop for notes when I’m in the office.

On came the keynote speaker. Several folks in the crowd looked as I did – pen, paper, and open ears. Other had their laptops fired up. In general, they were younger and geekier than the pen/paper crowd. But then came the phone folks.

As I surveyed the room, each time a slide changed, up went dozens of phones. They were taking pictures of the slides, not of the speaker. In fact, note-taking via photograph seemed to be more the mode than the way I was doing things. Combine those photos with some notes (there are apps that let you annotate the photos with notes!) and you’re all set.

So here are a few random thoughts:

  • How many speakers are optimizing their slides for photo note taking? Very few, I’ll bet, yet that was by far the preferred method of note taking in the room yesterday.
  • Has anyone studied the differences in remembering and/or understanding when you don’t actually write the notes? To this day, if I want to remember something I write it down. Not because I want to refer to the note but because the act of writing it down makes me remember it.
  • Not one speaker offered to email their deck to the room. Obviously, that’s not a big deal if it’s a panel discussion, but there were several presentations. That’s a great way to gather a lot of data – who was there, for example – that might help you sell, hire, or find new connections. Maybe a missed opportunity.
  • Kids in schools use computers almost exclusively in some places. I know the schools will sometimes teach Word and Excel (or their non-MS counterparts) but are they teaching One Note/Evernote/etc.? Learning how to learn is awfully important, right?
  • Our brains are wired differently here in the digital age than they were 30 years ago. Like everything else, notetaking has evolved, and maybe not for the better. What do you think? How do you take notes?

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Filed under Helpful Hints, Thinking Aloud