Category Archives: food

Garlic And Customers

Friday means time for our Foodie Fun screed.  Today, I want to talk about garlic.

An Ikea garlic press, with pressed garlic.

(Photo credit: Wikipedia)

You’ve probably cooked with it and I’m dead certain you’ve eaten it.  One thing you’ve probably noticed as you’ve done either is that raw garlic can have an unpleasant, sharp, hotness about it.  If you turn up the heat and try to cook that out and aren’t careful you can burn it, which makes it incredibly bitter.  Even when you cook it carefully, if you do your prep work on the garlic too early and it sits, the flavor can be off.  Who thought something so small could be so difficult!

The root of the problem is something called allicin, which is a compound that forms when you cut into the cells and continues to build as it sits.  The way to handle the build-up is either not to let this happen in the first place, giving it immediate attention by cooking it or to put the chopped garlic into something acidic such as lemon juice to convert the allicin into a few more mellow compounds with long, hard to spell names that also form when the garlic is cooked (they’re sulfides for you chemists out there).  You’d do that for a salad dressing, for example, where you’re using raw garlic.

I realize this is a business blog so you’re probably wondering what the heck garlic has to do with your business.  What came to my mind was how we deal with other people – customers, clients, co-workers, and bosses.  Once something injures them – as when we cut garlic – the defense mechanisms spring into action – just as garlic forms allicin.  The longer we delay dealing with the situation, the more of what we don’t want builds up – allicin or anger, in the case of the humans.  We need to handle problems quickly, either by resolving them or by putting them into a context that allows us the time we need to formulate the solution.  Reacting with intense heat – burning the garlic – usually doesn’t work too well.  In the case of the aforementioned groups, letting them know you hear and understand their situation and that you are working to resolve it is the equivalent of the gentle heat needed to turn raw garlic into something fragrant and delicious.

I don’t advise mixing my metaphors here –  dealing with a teed-off person face to face after eating garlic isn’t going to help matters.  However, the lesson we can learn from the plant just might!

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Seeds

For our Foodie Friday Fun today, let’s spend a moment on seeds.

Sunflower seeds

Sunflower seeds (Photo credit: Wikipedia)

I realize that seeds probably aren’t the first thing on your radar screen when you’re contemplating snack foods.  Too bad.  Seeds are nutrient-dense and are filled with phytosterols, these things in plants that are as effective as many of the prescription drugs a lot of folks are taking to lower cholesterol.   I’m a fan – pumpkin seeds are the best thing in my book about carving those gourds around Halloween, and no baseball player has gone through their career without chomping in a bunch of sunflower seeds at some point.  I’m not sure many of them think about how they’re full of antioxidants to protect against UV damage from playing ball in the sun, however.  I also don’t think many of us consider hummus as ground sesame seeds (well, the tahini used to make hummus is exactly that) and we tend to throw seeds from fruits such as papaya away when in actuality they’re really good for us.

Here’s the thing about eating seeds – they can, in some cases, be a lot of work.  After all, pumpkin seeds (if you’re making them yourself) need to be extracted, cleaned off, roasted and seasoned.  Sunflower seeds have to be extracted from their hard, inedible shell.  Maybe that extra bit of business to get them ready is why I find them so satisfying to eat.

The business point is pretty straightforward.  As managers we tend to focus on the fully developed plants when in fact the seeds might be better for us.  I focus a lot on potential when I’m hiring or promoting, and that’s not just on junior people.  I’m looking to see if there’s a seed somewhere that might even be better than the plant I’m seeing.  It’s not jut solving the immediate need (hunger) but looking to the future as well (health).

What seeds are you eating?

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The Equipment

For our first Foodie Friday post of the year let’s talk about kitchen equipment.

VIKING STOVE

(Photo credit: CRYROLFE)

I’m very fortunate to cook in a kitchen that’s equipped with just about every tool for which a cook can ask. Some of these things are designed for a specific purpose (boning knife), some are improvements over an existing tool (a Microplane vs. a box grater) and some are just silly (cherry pitter).  The appliances are the highest grade of equipment available to a home cook.  When friends or family come over I can usually serve them something which they enjoy and of which I’m proud.

Sometimes, however, I cook elsewhere.  The stove is usually electric, the oven temp is often off, the knives may be dull or only serrated and small, the pans might be flimsy.  The expectation from those folks whom I’ve served before and for whom I’m cooking now is that they’ll get the same sort of meal they received from my own kitchen.  Frankly, that’s the expectation I have too.  Which is the business point.

We can’t blame the equipment.  How many writers don’t write because they lack screenplay software?  How many times have you heard a budding director say they’ll make their movie when they get better equipment?  Can’t exercise because there’s no gym?  What about in business – would you accept a subordinate’s excuse that they couldn’t complete an assignment because their computer failed?  As a consumer, are you mollified when a restaurant fails to honor your reservation because “the system is down?”

Part of being good at what we do in business is accepting responsibility and not allowing impediments to become excuses.  I’m embarrassed when I serve what I deem to be less than my best meal even if I’m cooking in a strange kitchen with rudimentary tools.  I’m sure most of you feel the same way.  Yet we often don’t translate that into our business lives nor enforce it as a standard on our teams.  We can’t blame the equipment – we play the hand we’re dealt.  The test is to see who can produce consistently great work in any environment.  Even if it lacks a cherry pitter!

You with me on this?

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