When I sang in the chorus in college we performed Brahms’ German Requiem. As you can deduce from the title, it’s in German. I really enjoyed singing it but I really didn’t understand much of what I was singing about since my reading comprehension of German is practically nonexistent. That didn’t stop me from singing the words, quite loudly when necessary, even if their meaning escaped me.
I see the same thing going on all the time, both in business and in life. These days, when science discussion is all around us due to the pandemic I’m fascinated by the folks who suddenly are virologists. Maybe they read a scientific paper about what’s going on or, more probably, read a link on Facebook that pointed them to something with a lot of big words. It’s nice that they read the science papers but when you have a conversation with them about it, it becomes pretty clear that they have no clue about what it means.
You can see that in business. Someone reads an article on something – the efficacy of social media or the importance of influencers in marketing – and suddenly they’re an expert. The truth is that they don’t understand the details of the topic in a way that gives them the ability to discuss them out of context. They’ve done a great job memorizing but a lousy job in grasping meaning.
I used to tell consulting clients the truth about my knowledge base. I was a mile wide but in some areas, I was only an inch deep. It didn’t embarrass me nor should it disturb you. I think a sign of both maturity and intelligence is knowing what you don’t know and not being afraid to admit it. When a client got to the limits of my understanding I would either go broaden my understanding or I’d bring in someone more expert.
You can sing in a language that you don’t understand just as you can pronounce the words on a page if you have a pronunciation guide. That doesn’t mean a thing in business. We say something is “Greek to me” when we don’t understand it. Try and speak Greek without understanding and the minute someone asks you a question, you’re sunk. Don’t try to speak a language you don’t understand, Greek, German, virology, digital media, or otherwise. Make sense?
Consult Keith 