Monthly Archives: July 2012

Zucchini Blossoms, Gazpacho, And Your Business

Our Foodie Friday Fun is all about Summer, my favorite food time of the year.

Gazpacho (Spanish liquid tomato salad).

(Photo credit: Wikipedia)

While it’s possible to grill all year long, it seems more appropriate to the Summer months.  I also find it difficult to fire up the smoker at times of the year when the air temperature is cooler and fluctuates more widely during the long periods of time required for real barbecue.

Grilling and smoking, however, are not the food topic today.  As you can tell from the post title, today’s screed is about two of my other Summer favorites.  It’s impossible to have great gazpacho at any other time of the year.  Then again, why would you want a cold soup at any other time?  The blend of fresh tomatoes, peppers, vinegar, garlic, and olive oil thickened by stale bread (and there MUST be bread in gazpacho!) is the best of Summer in a bowl.  For those of you who are uninitiated, stuffed zucchini blossoms are something you must seek out as well – find an Italian grandmother!  Stuffed with fresh ricotta and fried or even just sautéed on their own, they are well worth the effort it takes to find them.

My diet includes either fresh tomatoes or zucchini flowers (or both) whenever I can find them.   Of course, the time when these items are at their peak (or even available at all) is pretty limited, which makes them all the more dear to those of us who love them.  Which is exactly the business point.

One of the things that is getting lost these days is the sense of scarcity which breeds urgency.  After all, everything is always available, it seems.  There’s something to be said for scarcity.  The way, for example, that McDonald’s released the McRib sandwich for a limited time, or the way that great barbecue places often run out of food early in the day gives those who most value the product  a reason to act NOW. There are plenty of non-food examples, of course, but you get the point.

We need get our customers to think of our products like ripe tomatoes or zucchini flowers.  October is right around the corner, after all.

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Sports And Social

Some news this morning from the folks at Trendrr about social interactions with TV.

English: The iPad on a table in the Apple case

(Photo credit: Wikipedia)

On today’s list of not-so-surprising findings:

Sporting events continue to dominate in terms of social TV: ABC was given a boost by the NBA Finals, which accounted for more than 13.5 million social interactions. This made ABC the “most engaging” broadcast network in June.

Well, YEAH!  Sports is, and has always been, an extremely social activity.  In fact, when you think about the various ways in which people consume sports, it’s pretty obvious that without social something fairly big is missing.  The best sports viewing experience is in your living room.  Big screen TV, comfy chair, hundreds of people working very hard to make sure you see every detail of the game, supplemented with statistical insights and brilliant analysis.  Except if you’ve ever watched a game alone you realize it’s not as much fun as watching with a group.  Social is missing.

The other extreme is at the game itself.  It’s the best social sports experience.  You’re surrounded by thousands of other people who are doing almost nothing but socializing about the game, even before it begins (even before you get into the stadium in many cases).  It’s great, except you don’t have a lot of replays, you don’t get the insightful analysis, you  can’t see the perfect angle.  Social is there but obviously something is still missing.

To me, the ultimate sports experience is a sports bar.  Perfect game presentation, great social experience.  Social apps that we can use even when we’re alone help to bridge that gap and put us closer to that sports bar experience.  What Trendrr has reminded us is that the technology by itself is only part of the story – it facilitates something that has always been a major part of the sports experience.  It’s a good point to remember about your business: you can’t confuse the business with the technology.  I think activity around sports in these social areas is huge only because social has been a natural part of sports for a long time.  It doesn’t need to be manufactured.  Think about that as you contemplate using some new piece of tech.

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An Audience Of One

I was catching up on my podcasts the other day when one of the marketing gurus

Image representing Google as depicted in Crunc...

Image via CrunchBase

used the phrase “an audience of one.”  It resonated with me because it seems a concise expression of everything we’re trying to achieve in marketing and media:  reaching exactly the right individual at exactly the right time via the exact channel with the unique message that will get them to use our product or service.  The Holy Grail, right?

To a certain extent, search marketing comes closest to that.  The user is expressing intent – where can I get a pizza around here?  What’s the best replacement hard drive for a PC?  We don’t know always know for certain if the search is for themselves or on behalf of another nor do we know where they are in the purchase cycle.  On the other hand, when they click on a search ad – not just on a search results listing – my thinking is they’re indicating that they’re nearly ready to buy since one generally conducts research with neutral sources and not something as obviously prejudiced as an ad.  Maybe that’s wishful thinking.  But whether it’s search or some other form of audience targeting, the ability to gauge intent and anticipate a reply is at the core of digital marketing technology.

I’m raising this today because of the record fine levied against Google yesterday.  As you probably know, they were caught bypassing some privacy controls to snoop on iPhone and iPad users.  I’m sure in some engineer’s mind, being able to use all the data made available by this tracking would help improve a user’s search experience and bring them (and Google’s advertisers) closer to the nexus of intent and message.  But it was, and is, a nasty invasion of privacy.

That issue – how to balance the quest for the audience of one and the rapidly disappearing concept of privacy – is big and getting bigger.  I think it may invoke the law of unintended consequences – as we try to make advertising better and more relevant we end up making it less so due to the imposition of strict controls by folks who don’t understand technology.  Not only won’t we get to the audience of one but the audiences we currently can distinguish will become less clear.  That helps neither the marketers nor the recipients of the messages.

Any ideas?

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Filed under digital media, Reality checks