Monthly Archives: August 2011

Taking Your Medicine

JOHNS CREEK, GA - AUGUST 13:  Rory McIlroy (R)...

Image by Getty Images

You just knew there would be some sort of post about golf this morning.  After all, PGA Championship, the season’s final major finished up yesterday and of course I watched almost every minute.  I took a few things away  from watching over the last four days.  It would be fun to write about Tiger‘s troubles (I always wanted to play like him and after watching him hitting into the trees, the sand, and the water, I think I can!) but I think I’ll save that post.  Instead, I want to write about a decision another golfer made that illustrates a great business point. Continue reading

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Filed under Helpful Hints

What Fresh Fluke Says About Your Business

Fish

Image by malias via Flickr

A little food talk to end the week.  There was a great article in the Times’ Dining section this week about how technology changes everything.  The dining section?  You bet, and it wasn’t the obvious changes many of us foodies have seen in things such as reservations (Open Table) or reviews (Yelp and way too many others) or discounts (Living Social, GroupOn et. al.).  No, this one was about disintermediation and the business point it made was something we should all keep in the back of our minds.

The piece was about fluke but the change is anything but flukey, as you’ll see. Continue reading

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Filed under digital media, food, What's Going On

Great Expectations

Customer Service center at 23d Street downtown...

Image via Wikipedia

Today’s thought comes from a friend. She recently had a close encounter of the corporate kind with her local cable company although which company is actually immaterial for our purposes (TWC). In fact, this could be the phone company or an e-commerce site or a doctor’s office.  The reason I say this, as you’ll see, is that any number of businesses are guilty of committing the same sins as this one.  But I’ll let her tell you about it. Continue reading

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Filed under Helpful Hints, Reality checks