Today’s post is about a great example of how you can fail and leave users feeling good about you. I signed up for a new web service after I read about it on a tech blog. I won’t tell you the name but in short it’s something that syncs all of your contact information together in one place. When you have as many “places” as I do, and the accompanying contacts, this is a great thing to have. If it worked. And it didn’t. But here’s why I’m OK about that. Continue reading
Tag Archives: technology
It’s Not My Problem
Isn’t finger-pointing annoying? Especially when it’s coupled with a shrug of the shoulders and a dismissive attitude? I think it is. Of course, it’s kind of ironic that in raising the issue I’m actually pointing a finger at it, but too bad (he said, shrugging his shoulders and being dismissive).
But it’s a serious issue, especially as the technology we use to run our businesses (or upon which we build the entire enterprise) gets more complicated and providers become intertwined. Here’s what set me off. Continue reading
Filed under digital media, Helpful Hints
Warm Sushi
This post may seem kind of familiar since I’ve written on this topic before. However, since businesses keep screwing up customer service, I’ll keep writing about it in the hopes that someone notices and asks themselves if they’re doing it correctly. If nothing else, it lets me vent and keeps my head from exploding!
Friday night was going to be a quiet night of a little take out and catching up on all the Netflix stuff we have sitting around. Yes, we still get the DVD‘s even though we do stream movies through the Xbox too. Strangely, the technology worked perfectly within our plan – it was the take out that killed us. Let me review. Continue reading
Filed under Consulting, food, Helpful Hints
Consult Keith 