Tag Archives: Strategic management

Doing Your Mies

Beth via Flickr

I realized as I thought about our Foodie Friday topic for this week that I’ve neglected to write about the most basic, and important, step in cooking. Turns out that it’s a pretty important business subject too. That step is doing one’s mise en place. It’s a French term that means “to put in place” and sounds like “meez  en plahse”. No professional kitchen would dream of opening for the evening without the mise having been done. No other business should either.

Doing your mise means you cut up your onions, mice your garlic, and get all the other ingredients for your dish ready before you start to cook.  It has the added benefit of showing you right away if you have all the components necessary to make your recipe or if you need to rethink your plan.  It means you heat up the pan or turn on the grill so it’s hot before you begin.  When I’m cooking a number of dishes, I do all of the mise at once.  That step allows me to cook the dishes without worrying if my timing will be upset by having to slice or dice some forgotten element. It’s the only way that a restaurant kitchen can crank out dozens of dishes in a reasonable time period.  After all, can you imagine how long you’d be sitting if the cooks had to dice onions or search for a carrot in the middle of the evening rush?

You should be doing mise in the office as well.  Starting the day by taking the time to mentally prepare yourself and your staff for the day’s tasks may seem like an unnecessary waste of time but it helps avoid a lot of crisis situations.  A manager’s job is to make sure his team has what they need to do their jobs and doing the mise by walking around first thing is a good step in that direction.  Diving right in to email is like turning on the stove before you’ve brought the protein up to room temp first and making sure you have the sauce components ready to go.  The pieces of the day won’t go together nearly as well.  Most people’s minds are clear first thing in the morning.  That’s the time to prep.

Everyone knows “Ready, Fire, Aim” is a bad idea in business and in the kitchen.  Doing your mise is both “ready” and “aim”.   It assures that the great product you have in mind is what you produce in the end.  Make sense?

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Stupid Beer Tricks

I love stories like the one I’m about to share.  They’re the sort of tales that make points that are so blindingly obvious it makes my job as your friendly screed-writer extremely easy.  Well talk about a few of them in a minute but first, the details.

Draft A Bud

(Photo credit: Brave Heart)

Our story comes to us from Boise, Idaho, and the CenturyLink Arena.  This is the home of the Steelheads, a minor league hockey team and the Idaho Stampede of the NBA D League. It also hosts concerts.  Not surprisingly, they sell beer there.  Small beers for $4, large beers for $7.  Not very much unusual or instructive there.  One night at a game, two fans bought one of each size beer and, as fans sometimes do, tried to figure out if they were better off buying big beers or small beers.  As it turned out, although the $4 and $7 cup were different in appearance and shape, they held exactly the same amount of beer.  You can watch the video below to see it for yourself.  When confronted with this, the arena said they’d ordered the wrong size cups.  They’ll have a chance to prove that in court since the fans are now suing them.

The business points are pretty obvious.  Someone thought it would be a good idea to put the arena’s bottom line ahead of honesty with its customers.  They can’t really have thought that no one would figure this out, could they?  As we’ve said quite a few times here, happy customers will sometimes tell someone else but unhappy customers almost always will, and loudly.  As I’m writing this the video has almost 560,000 views and the story has been picked up by major news outlets.

What has the arena done to correct the problem?  Why they bought new cups, of course, and said they’re sorry.  Except in so doing they tried to pull another fast one since there is still better value in the small cups. Forty-eight ounces of beer costs $14 if you purchase two large beers or $12 if you purchase three regular beers.  The management thinks fans can’t do math.

To stay in business we can’t treat our fans as morons.  We can’t try to pull “a fast one.”  We need to provide excellent value for their money and treat them with respect.  That’s not so hard, is it?

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The “DOH” Factor

I did something really dumb yesterday and I thought it might be instructive. After all, as I tell my clients, the reason you hire someone with as much experience as I have is because I’ve already made most of the stupid mistakes. Why not learn from my stupidity?

A friend was excited to learn that very high-speed internet was coming to her town.

Homer Simpson

(Photo credit: Wikipedia)

She sent me a link to the local article about it.  I scanned the first paragraph and saw “Google Fiber” and assumed that’s what she was talking about.  I had read that Google was bringing its gigabit internet service to her town a couple of weeks ago.  Being the good-natured sort, I replied that yes, I was aware of it when it was news a couple of weeks ago.  Snark quotient off the chart, I know.  She calmly said, “No, not Google.  Read it – it’s a local company.  They’ll be here before Google.”  My apology was immediate and sincere.

We all do that, I think.  We’re so trained to multitask that our brains get good at parsing little pieces of information, evaluating them, and deciding whether and how to act upon them in an incredibly rapid fashion.  Maybe it’s become too fast.  As my faux-pas demonstrates, taking the time to get all of the available information might delay an opinion but it will probably make the quality of that opinion – and the decisions we make based upon our opinions – much higher.

Homer Simpson is one of my favorite characters but I’m not so sure he’s a great example for any of us as a businessperson.  “DOH” is a word he says on a regular basis, not that anyone would accuse him of moving in an overly rapid manner.  Taking our time – just a bit more time – to gather information more carefully and completely can help eliminate the “doh” factor.  I’m going to try to do just that – you?

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Filed under Helpful Hints, Reality checks