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Crowding The Pan

Foodie Friday Fun time.  Today I want to talk about the Maillard reaction.  No, it has nothing to do with ducks – those are Mallards.  This is something that goes on in cooking when heat causes the natural sugar in food to change.  You can think of it as browning although it’s a lot more complex than that.  The process creates lots of flavors and why we sear off meats before roasting or we will cook vegetables in a recipe to bring out flavors before adding other ingredients.

 

Quails browning

 (Photo credit: Wikipedia)

 

The thing about bringing out this reaction is that you can’t crowd things in the pan.  It’s why we’re often told to brown meat in batches.  You’ve probably tried to brown some ground meat and noticed that rather than browning it sort of steams in its own liquid.  It’s not brown – it’s kind of grey.  The same problem occurs in baking – too many cookies on the sheet and they don’t cook properly.

 

The fix is pretty simple:  give everything a little space and take a bit more time as you plan out your cooking time. Give your food plenty of room to move around in the pan, and let it cook in a single layer.  Which is, of course, the business point as well.

 

We often crowd people with too many tasks and a multitude of instructions   As businesses we often put too many things into our figurative pan.  Rather than getting the reactions we want (nice even browning with a lovely fond on the bottom of the pan) we get a soggy grey mess or soggy, limp vegetables that don’t have a lot of flavor.  We need to take a few things out of people’s’ pans or focus or business on fewer things. Give everything a little more space and allow time for things to develop properly.  Of course, there are those cooks who think they can skip the searing altogether.  That’s a big mistake which you recognize once you’ve done that and tasted the results.  Business takes time and there are certain steps that you can’t omit if you want a great product.

 

We’re all under a lot of pressure for results, both in the office and in the kitchen.  Overcrowding the pan in either place might get us where we want to go more rapidly but the results are inferior.  No one wants “OK” as a response, not when “WOW” is sitting there waiting.

 

How full is your pan?

 

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Believing The Seeding

I hope you spent at least some of the weekend watching the NCAA Men’s or Women’s Basketball Tournament.  The country seems to have a national obsession with brackets and as it turns out there was a lot of pretty compelling basketball behind the pools.  By the way – I find it kind of amazing that as the sports leagues and organizations – MLB, NFL, and NCAA among others – got comfortable with the fan-generated activities such as fantasy and bracket pools the viewership and engagement of the public grew.  The organizing entities spent a lot of time telling broadcasters and others to ignore those activities (heaven forbid we actually encourage engagement!) because they were gambling or worse.  Good lesson on listening and not getting in the way of people who want to love your brand!

English: National Collegiate Athletic Associat...

(Photo credit: Wikipedia)

In any event, one thing I took away from this weekend was the power of positioning and how it can affect performance.  What I mean by that is the “upsets” we saw as low seeded teams – presumably weaker squads – beat high seeds – top teams from big conferences.  Then again, Gonzaga was a number 1 seed but came from a weaker conference and barely won their first game before getting “upset” by a #9 seed.  A few of the other #1 seeds barely got by.  Which is the business lesson.

So often we believe the seedings.  We’re told our company isn’t good enough or we don’t have enough experience.  The people who hire people or firms on that basis are believing the seedings that they divine from resumes or capabilities presentations.  Too bad.  Given the way business works these days there have been a lot more upsets than there have been results in line with the seedings.  There is a lot more parity.

More importantly, not one of the teams that upset a top seed felt as if they had lost before the game started.  Just the opposite.  Every one of them knew there were in the tournament because they had won a lot more than they had lost.  They believed in themselves and played as a team and not as the function of some mystical RPI equation.  In their minds the seeding was going to be done by the final score.

Don’t believe the seeding.  Sure, you or your firm might be the underdog, but you’re in the  game for a reason.  You with me?

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Tips

The end of a snowy, wet week here in the Northeastern US and it makes me glad we can have a little Foodie Friday Fun.  We usually go out to eat on Friday nights and as we did so last week I got to thinking about how servers get paid.  That, in turn, lead to a broader thought about restaurants in general and how their business has changed with the growth of social.  Let me explain.

Servers work primarily for tips.  There’s usually some sort of minimum wage paid but their livelihood depends on the instant feedback a tip provides.  Bad service can mean a couple of hours working for not much money.  Doing a great job can mean extra cash.  Oh sure – in some places  tips are pooled and a good server gets shafted while the lazy ones and the owner take an equal share.  For the most part, however, how much you earn is tied to how well you do your job.  As an aside, that’s why I rarely leave a bad tip – unless there was no service or it was an absolute disaster the server did some work for me and they should be paid.

It’s an interesting dynamic.  The server can be perfectly competent but if the kitchen is badly run the service seems to be a mess as well.  The difference is the cooks are all on salary in most places while the servers can suffer the consequences.  Where the overall operation feels the pain is in the magnifying effect of social media.  A bad experience used to be a secret.  Today they’re aggregated, searched, and considered as people make their dining decisions.  It can kill a business or it can help everyone involved to do very well.  Why do I bring this up?

We should all operate as if we’re servers.  While for some of us compensation can be tied directly to how well or poorly we do our jobs, for most people in corporate life we make what we make – compensation is something we negotiate when we’re hired even if some of it might be tied to a bonus or to stock holdings.  We don’t go home most days with a paycheck that mirrors how well we performed.  Too bad – it might force a lot of people to consider the performance more often.

What would you earn if everyone with whom you came in contact had the option to tip you for the job you did?  What kind of tips would you give out to those with whom you’ve chosen to do business?   Something I’m thinking about as the week comes to an end.  You?

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