Tag Archives: life

Skills

Something a little different here on Foodie Friday.

Film poster for Napoleon Dynamite - Copyright ...

(Photo credit: Wikipedia)

We’re going to start with a movie which leads us to food which of course leads us to business. Kind of a prix fixe, three-course menu!  The movie even has the name of a pastry in its title: Napoleon Dynamite. I love this film, and in particular I love the sequence in which Napoleon is bemoaning his lack of talent:

Napoleon Dynamite: I don’t even have any good skills.
Pedro: What do you mean?
Napoleon Dynamite: You know, like nunchuku skills, bow hunting skills, computer hacking skills… Girls only want boyfriends who have great skills.

Funny thing is, kitchens only want them as well, Napoleon, and it’s becoming rarer for those skills to make appearances as the nature of our food chain changes.  Outside of the top restaurants in any given city (and maybe not even there), many basic kitchen skills have…well…disappeared.  No, I’m not talking about the ability to chiffonade or brunoise with eye-blinding speed.  Those skills won’t ever be lost.  It’s more the ability to do things such as recognizing various species of fish, knowing how to tell they are fresh, knowing how to skin and fillet them.  Today, cooks order what they want from suppliers and they often come broken down and portioned.

The same can be said about meat.  Cooks know cryovac, not  the different cuts of meat, much less how they are butchered and how they need to be cooked.  Even home cooks can get any ingredient and there are no “seasons” per se, but professionals should understand native ingredients, their seasons and  how they are grown.  All of the above are skills – basic skills in my book – if you want to run a professional kitchen.  Dealing with fresh, unprocessed ingredients recognizing quality, understanding what works with respect to taste and flavor are the underpinnings of the kitchen. Dealing fairly and responsibly with suppliers and  running a business are the underpinning of the enterprise.

It’s not much different in the broader business world.  Any manager will tell you that recruitment and retention of skilled staff is a major challenge. The pressure to retain promising people sometimes means that they’re being promoted too quickly, which means they don’t have the experience to deal with certain critical situations.  Younger staff learn to rely on spell checks and miss contextual spelling errors.  They don’t learn the differences between online writing and formal business writing.  They have difficulty listening in a world that encourages selfies.

Skills will never go out of style, even in a world where the ingredients come pre-portioned.  Those who succeed will be the ones that know how to break down a primal cut – learning grammar and speaking skills in the office sense.  That’s my take.  Yours?

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Are You A Workplace Troll?

Anyone who runs a website or a blog is familiar with trolls.

By Åsmund Ødegård from Oslo/Ås, Norway (Hunderfossen Uploaded by Arsenikk)

You know them – the evil ones who pop up from underneath a log someplace, spew forth some usually unprintable comment or begin a flame war, and leave. You are then left to clean up the mess.  They’re not a new phenomenon:

Yet there is a certain race of men, that either imagine it their duty, or make it their amusement, to hinder the reception of every work of learning or genius, who stand as sentinels in the avenues of fame, and value themselves upon giving Ignorance and Envy the first notice of a prey

That was Dr. Samuel Johnson in 1750, long before the internet. But trolls aren’t the topic today. Instead, I want to talk about criticism itself, since in a strange way that is how trolls see themselves.  I happen to think criticism is important, and done well it can be enlightening.  Dr. Johnson believed in critics too:

You may abuse a tragedy, though you cannot write one. You may scold a carpenter who has made you a bad table, though you cannot make a table. It is not your trade to make tables.

That gets to the root of people like me (who read or watch films or eat out) criticizing works (books, films, restaurants) even though we can’t create those things (books, movies, dishes) on our own.  It’s possible to be educated enough in something and to have an informed, cogent opinions without actually being able to do the thing in question.  If not, why do we have sports columnists or book reviewers?

The thing about good criticism is that it’s not of the “you suck” troll variety.  It is specific and measures the work in question against other works and benchmark standards as well as against the reviewer’s own experience.  Not all criticism is negative either.  A review that says something was great is just as useless as the “it sucked” variety if it doesn’t explain the “why”.

So ask yourself this – are you a troll in the workplace when you offer criticism without the appropriate additional information?  Telling someone their work isn’t good without explaining why and helping to find a road to making it better makes you one in my book.  It’s just as bad to compliment someone’s work without explaining why it’s good.  How is the recipient of your nicety to replicate what made it great if they don’t know what that was?

Criticism is an integral part of daily life.  The thing I try to remember is to be a critic and not a troll.  Are you with me on that?

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Veteran’s Day And Business

Often when a national holiday approaches I’ll go back over my posts to see what I’ve written about the day in the past.  I’ve written about Veteran’s Day, which we celebrate today, here, here, and here.

Joseph Ambrose, an 86-year-old World War I vet...

(Photo credit: Wikipedia)

Feel free to go back and read them but I noticed a common theme that I want to repeat and  pretty big omission that I want to correct.

In each of those posts I thank our men and women who served to protect and defend this country.  I do again.  “My war” would have been Vietnam just as my Dad’s was WWII.  He served when his time came because he was needed; I didn’t since the war was winding down and the draft was ending.  Putting the politics aside is almost impossible when discussing the differences between those two conflicts but the service given by those who went is indistinguishable.

I also draw an inelegant analogy between those folks selfless service to us and how businesses ought to be dedicated to serving their customers.  I also touch upon the teamwork needed to succeed.  A long time ago Fast Company published an article which cited an interesting study:

After World War II, the US military commissioned S.L.A. Marshall, a Harvard historian, to do a remarkable study. The question he was asked to research was, literally, why are men willing to die in war? Marshall was allowed to advance and test a variety of explanations. Patriotism – people would die for their country. Or family – men would fight and die to protect their wives and children. The answer that finally emerged was small-group integrity. In a group of people where each is truly committed to the others, no one will be the first to run. So they all stand and fight together.

You know I’m a big proponent of teamwork and believe it’s critical to business success.  The article goes on to talk about managerial courage and how it’s tested and that brings up the omission I want to correct.  Too many of us talk about business as war from time to time, just as we do comparing sports to combat.  We need to stop that.  I used to say that the best part of what I did was that when I screwed up nobody died.  Protecting one’s country for a lousy salary and risking a life can in no way be compared to playing a game for a lot of money or running a business for an obscene amount.

So to my Dad, my other family members, schoolmates, and the millions who stepped forward when their time came to serve I say thank you.  We voted last week – you made that possible.  Think about that as you conduct your business the rest of this week and you serve customers. clients, and commercial causes, hopefully as well as the Vets served us.

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Filed under Reality checks, What's Going On