Tag Archives: life

March 20, 2015 · 10:35 am

Let Me In

This Foodie Friday I’d like us to have a think about accessibility and food.  No, I don’t mean wheelchair ramps into restaurants or menus for the blind.  Maybe a better word might be “pretense.”  Let me say what I’m thinking about and you can fill in the blanks.  Either way, it relates to business as well (what a shock!).

I watch a lot of cooking and food shows.  Some of them feature chefs who give off an air of superiority – they know a lot more than you do.  That may be true about the methods but it’s not true about the taste.  Any of us knows what we like and dislike and I, for one, am not going to let some dolt with a few years for cooking school under his belt tell me what tastes good.  Let’s face it – many of us probably know as much about cooking techniques as they do.  What really good chefs have that we might not are moments of inspiration through which they transform food into something etherial.

I don’t want to paint with too wide a brush.  As this piece pointed out:

Plenty of big name chefs are popular in large part because of how accessible they want food culture to be (Anthony Bourdain has made an entire career of sharing his love and understanding of food), or how they want to share their knowledge rather than lording it over us simple peons (Wiley Dufresne is as much an enthusiastic Culinary Biophysicist as he is a Chef). Chefs who want to join in the conversation rather than control it are myriad, and they’re a vital part of the discussion.

All of this is applicable to you no matter what business you’re in.  We need to spend time making what we do accessible – to our consumers, to our partners, to our team.  What I mean is that we need to demystify it – take the very complex and help others to understand it so they in turn can engage in the conversation.  It may mean a meeting to explain the types of data you’re gathering.  It could be a video inside your factory to explain how a product is made.  It’s all really a recognition that the benefits of letting others in and engaging in conversation far outweigh the downsides.  No chef is going to tell me what I like.  No brand is going to either.  Be accessible – ask me the question and I’ll answer and hopefully you’ll respond.

That’s my take.  Yours?

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March 18, 2015 · 11:59 am

I Suck At Art

What, you are wondering, compelled me to announce to the world I lack proficiency in art? Why am I telling you that I can’t draw? The self-portrait I painted in college (yes, I took an art class) looks like something a 5-year-old did while taking acid and flinging paint. I haven’t improved much over the years. But why am I telling you?

I’m telling you because you need to do the same thing. You need to think about your weaknesses. No, I don’t mean your inability to step away from the candy bowl. I mean the areas in business which are not your strengths. It’s a critical step to becoming a better business person and probably to being a better human being too.

Bad managers think they know it all.  They can read the data better than the person breaking it out.  They can write better than the chief copywriter and design better than an art director.  Their marketing campaigns are brilliant and they know everything there is to know about social media.  You might have worked for that guy.  The problem is that inevitably they miss something because they refuse to admit they have a blind spot in their skill set.  They don’t ask questions – they just give you answers.

Great managers know their weaknesses and hire accordingly.  Even those of us who are on our own need to do that.  Sure, I can build you a website but it will take me a long time and it won’t be as good as when I bring in someone who excels at it.  While I know what works from a user experience perspective in digital you don’t want me doing artwork to bring it to life.  This is why you hire someone like me (OK, hopefully me!)  in the first place – to work with you in areas where I’m more expert than you and to bring in resources that will compensate for the weaknesses in your business.

So I suck at art.  You may be Michelangelo but you probably suck at something else that’s important to your business.  What are you doing to patch that hole?

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March 5, 2015 · 12:09 pm

Stopping By The Woods

I woke up this morning to yet another snowfall. Yesterday’s rain and melting have iced over and are now covered with a few inches of fluffy stuff. I’m very much over winter as I suspect most of you are.

English: Looking down a rural dirt road after ...

(Photo credit: Wikipedia)

While I was out shoveling I couldn’t help but notice the silence.

Despite my hatred of snowfall, it really was beautiful and of course brought to mind the Robert Frost poem “Stopping By The Woods On A Snowy Evening.” I suspect you’ve read it – it’s a staple of high school English classes – but maybe you didn’t consider it as a business lesson.

Whose woods these are I think I know.
His house is in the village, though;
He will not see me stopping here
To watch his woods fill up with snow.

My little horse must think it queer
To stop without a farmhouse near
Between the woods and frozen lake
The darkest evening of the year.

He gives his harness bells a shake
To ask if there is some mistake.
The only other sounds the sweep
Of easy wind and downy flake.

The woods are lovely, dark, and deep,
But I have promises to keep,
And miles to go before I sleep,
And miles to go before I sleep.

Simple on the surface – it’s a guy in a sleigh taking a break – but full of other meanings.  The main one is the meaning of the woods. What the heck are they and why is the narrator conflicted between an attraction toward the woods and the pull of responsibility outside of the woods?  The woods are mysterious and seductive and maybe dangerous.  If you go into them and get lost, you might die yet he is drawn to them. Why is he procrastinating in his journey?

It’s the last stanza that’s all about those of us in business.  The allure of the myriad distractions we face each day – new business opportunities, the next shiny object which lures us away from our core business – are to be acknowledged, but we have promises to keep.  We make them to our customers, our partners, our employees and our investors.  Yes, I’m aware that many consider this to be the tale of a man considering and rejecting suicide (I did teach English, after all).  That’s a lesson for us as well, albeit figuratively.  We can’t make irrevocable choices – lie down in the freezing woods.  We need to think with a broader perspective and not give in to the moment.

What’s striking in the end is how something so simple on the surface as this poem can be quite complex.  Sort of like business, don’t you think?

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